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New Contributor
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Premium Internet Service
I am not getting anymore the speed (50 Gbps) as in previous month. The Internet is slow and Cox web site Speed Test is not working (keep timing out). I tested my internet speed while connected to Ethernet Port directly and I am getting 12 to 17 Gbps for download and between 0.45 to 7.65 Gbps Upload during several tests using SpeedNet.
I used to have above 50 Gbps Download and above 30 Gbps Upload speed in the past. Recently, speed was too slow and TV streaming was also slow.
The service is very mediocre for the money Cox is charging.
Jamal R.
Health_Edge
+5 more
Valued Contributor III
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First, you probably want to edit your phone number out of the post. This is a public forum.
Second, do you mean 50Mbps? Can you post the results of the speedtest?
3rd, what are the modem's signal levels? Should find them on 192.168.100.1 webpage.
Last, what area do you live in? I hear AZ is having some performance issues.
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Becky
+2 more
Moderator
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I edited your post to remove the identifying contact information. No worries!
I was able to pull your modem stats and your latest Cox Speed Test results, and I agree that you are not getting Premier Tier speeds. I'd like to reprovision your modem from my end, but doing so will disconnect your phone and internet connection for a few minutes. Is there a convenient time for me to do this when I won't be interrupting anyone? It will only take a few minutes.
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