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New Contributor
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Premier Tier running at Preferred.
Hello, there have been a few recent posts addressing the same issue I'm having and seems that mods are able to help. Tiers were recently upgraded to run at higher speed but after the increase I am still running at my old speed on downstream (~30mbps) when it should be 50mbps. My upload seems to have increased but not down. I've reached out to several techs over the phone with no luck. I have gone as far as buying a new Motorola SB6141 from a SB6120 thinking the additional channels would help. This wasn't the case so now I turn to these forums. If a mod can help it would be much appreciated!
DerrickW
Valued Contributor
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Hello M43S7RO,
I'll be glad to help you with the speed issue that you are having. The modem that you are using, is it connected to a router or directly to the computer. If it is connected to a router, I would recommend bypassing it to see if the speeds improve. If you provide the MAC address I can take a look at the modem signal levels and other information. I may also need to take a look at the account to make sure that everything is correct. Let me know what happens!
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M43S7RO
New Contributor
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Derrick, thanks for the help, can you not look up my mac address by looking at my acct? Is it safe to post a MAC address on a public forum? If I could dm you the number or you look at my account I would be more comfortable with that.
btw, I have tried testing speed by bypassing the router and there has been no difference in speed. I have an asus rt n56u which is rated at over 1k mbps throughput so I'm pretty sure the router is not the issue.
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M43S7RO
New Contributor
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This is a very similar post with the described issue identical to mine, whatever KipK did seems to be the fix:
http://forums.cox.com/forum_home/internet_forum/f/5/t/1229.aspx
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ChrisL
Former Moderator
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If you didn't yet have a DOCSIS 3.0 modem when the speed changes took effect your account was probably setup for Premier at 25Mbps due to limitations of legacy modems. I would speak with sales and make sure your account is setup with the Premier HSI service code for DOCSIS 3.0 modems.
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