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New Contributor
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Premier Speed stuck at 32mbps
It seems I have a similar problem that has been posted on here about before. When speaking on the phone or with online support, they could only schedule a tech to come out, however, it seems an easy fix based on others posts to here. I just had my service set up yesterday, tested it shortly after the tech left and it was at 32mbps and has been there ever since. Any way for a quick fix before my tech appointment tomorrow?
chris_c21
+1 more
Contributor III
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Sounds like you just need a moderator to update your account's service code. One should reply to you soon.
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tl29635
New Contributor
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I would appreciate if you could check my service code too. Recently upgrade to DPC3010 DOCSIS 3.0 from DPC2100R2 DOCSIS 2.0, and still showing 32mbps cap. My internet tier is Preferred.
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Accepted Solution
series6
New Contributor
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Issue resolved, thanks! Can I cancel through here or do I need to call?
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tl29635
New Contributor
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Problem solved, thanks a lot Tiffany!
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