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Valued Contributor II
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Please no copy/pasta
You locked a thread about asking why a thread was locked. I was trying to be nice and ask a genuine question and all I got was a copy/paste answer. I know your busy, but could you take more then 30 seconds before locking a thread?
To be clear, is Cox saying they don't want discussion of any kind other then answering questions? Then why was there a off topic section when the forum was first created? Also, isn't proactive customer education important too? Last, how do you expect to get a decent user base if all you allow is us helping you (the moderator) answer questions? If you have no users other then those who are asking the questions, exactly who do you have left to moderate?
If this thread is locked, I will only create another, so please take some time to actually answer. Thank you.
Accepted Solution
Dina
Contributor III
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In one thread, you're discussing a change in technology. Your other thread was inquiring about business practices. We have no information to provide on either and this would become a very off topic discussion which are simply open to rants & not technical in nature. We appreciate your input on these forums, however, neither of these posts would lead to a Cox technical support discussion. We can appreciate the fact that you wish to open discussions beyond the technical topics so that as you stated "regulars have a place to converse", however, this is not the intended purpose of Cox Forums. The General forums have been removed and rules put in place in order to prevent this going forward. I hope this helps you to better understand the allowed posts.
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Tecknowhelp
Valued Contributor II
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Thank you for taking the time to answer my question. This is a unusual blend of direct support and user support. I am sad that I can't converse and make friends here, but I accept that choice. Any word on when a rep system is going to be put into place? That was mentioned by a moderator a while ago and think its a good idea. Thanks again for your time.
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