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New Contributor
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Phone reconnect
I teconnected my Cox service, and still have no phone usage. My modem lights (DPQ3212) have a flashing amber Link light, and no lights at all for Tel1 and Tel2. I can't call support because I have no phone!! I have checked connections, as well as reset the modem. Someone help! (I'm sure my bill is active, even though my phone is not!) I also have very limited wi-fi, but don't know if thats a related issue.
ColleenD
+2 more
Moderator
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Thank you for reaching out to us via Cox Forums. I was able to locate your account using your Forum ID and don't see anything that would be causing your phone not to work. Is there a telephone connected to the telephone port labeled 1/2 on the back of the modem?
Id like to reset the modem, please let me know when would be a good time to do so.
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Health_Edge
+5 more
Valued Contributor III
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Can you explain the background? Did you just move to the location? Is this a self install? Was the modem mailed to you or did you pick it up at a store?
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