trouble_with_my's profile

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phone problem

I upgraded my phone service in June.  About 10 days ago my phone stopped taking messages.  

If I call the line, MY greeting is absent.  I get "the number...***-***-**** is unable to take your call.  Please leave a message at the tone"I cannot retrieve any massages and it does not show on my screen that there are any messages.

I bought a new phone, thinking that was the problem...same thing is happening.  I have missed a few business calls and have no idea what else!

Moderator

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1.8K Messages

Hi, are you using Cox Voicemail or a separate answering machine?

Valued Contributor III

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4.2K Messages

What number does it give when it says "***_***_****". Not specifically ofcourse, but is it your number? The fact that its not coming up on your TV makes me think your line is being forwarded. Try dialing *73 to unforward it.