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averica

New Contributor II

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15 Messages

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outdated router

I still have the old Scientific Atlanta 2100 that I was given in 2008...ive read that Cox doesn't even recommend these to use with their service anymore...seems like I would've been offered an upgraded one sometime in the last 7 years...could explain why my internet is so slow. oh and ps..surprise surprise im having email issues again

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Tecknowhelp

Valued Contributor II

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I think you answered your own question. Sounds like you have a old modem. Did you buy it to begin with? If so, you would need to buy a new one too. Were you looking for suggestions?

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averica

New Contributor II

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15 Messages

no im saying if Cox no longer recommends the model that they GAVE me when I initially paid for service then it seems like theyd give me one that's more compatible to the service they provide. ps..webmail down again. shocker!

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Tecknowhelp

Valued Contributor II

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2.8K Messages

They may have included the price of the modem in the install, but I don't think they gave you a modem. Either way, they don't give away modems for free today. You can either rent a gateway, or buy a modem. 

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