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Out of home on contour

I got contour on my iPad and now can't use it. The message says I am out of home mode. My iPad is located not far from the box. I have tried resetting both the iPad and the cable box. Please help with the issue.

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My wife is trying to use our Contour on here Ipad. I worked just fine this morning. We meet all the criteria and like I said it was working this morning in the same place on the same Ipad. What do I need to do to fix this?

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Gearsngames, 

Please visit www.whatismyip.com to find your IP address and reply with it here.

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