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New Contributor
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Onscreen caller ID
My onscreen caller ID is not working since I now have an HDTV. I have a DVR, but not Contour unit. Please reset my account have the feature.
Andrew_Wees
+4 more
Contributor III
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did it work before with that box?
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ReneeG
Former Moderator
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Has the ID worked prior to today? Does it show this feature turned on through the settings menu?
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NElady
New Contributor
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Yes prior to getting a HDTV.
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NElady
New Contributor
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No feature is no shown in menu.
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DustinP
Moderator
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I've sent an account refresh. This wouldn't interrupt the TV signal, but can address the TV Caller ID banner that hasn't appeared on your TV screen. If the Banner doesn't appear when receiving calls, please continue to the website instructions below.
http://bit.ly/2jX68HD is a bitly link to our website with step instructions to access the menu and turn the Caller ID Banner off/on. You will find the steps under 'Advanced TV - Motorola' to fit the steps associated with your Set-Top-Box (STB).
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NElady
New Contributor
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Followed website instructions. Caller ID Banner indicated that it was "on", but incoming calls still do not appear on screen.
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DustinP
Moderator
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Thanks for the update, I've created a ticket for this to be investigated and for you to be contacted with a status update. It can take 48-72 hours for an update.
Thanks,
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Tecknowhelp
Valued Contributor II
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Just a suggestion, but have you tried removing and the re-adding the occurrence to the cable box? Many times the box needs to be updated with how it gets caller ID info from Cox. If so, then I agree the next step would be to check the Cox phone switch to see if the caller ID flag is set for the OP's phone number.
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