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New Contributor
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On Demand Shows lose sound, picture, freeze
While watching shows, they lose sound, freeze, lose picture. I can only stop and restart to resume. If I wait, it resumes further on as though it kept playing. It happens over and over, sometimes seconds after resuming. Driving me nuts.... Any fix for this? Tried a restart of system... no good.
StephanieA
Former Moderator
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MadDogKat
New Contributor
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We only have one tv set up for on demand. No splitter. When watching major network shows (Bull on CBS, Castle on ABC) have not noticed a problem. When I watch Ghost Adventures on Travel Channel, this happens every time. Can't recall if it has happened on other networks at the moment.
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StephanieA
Former Moderator
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MadDogKat
New Contributor
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Motorola DCX3200/A280/013 Platform ID 2054 Phase2
We are being charged for an advanced receiver
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Andrew_Wees
+4 more
Contributor III
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that is considered an advanced receiver all cable boxes are considered that
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DustinP
Moderator
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When did this start happening, and is it repeated on the network channels as well? I would recommend unplugging the power first, and verify the coax connections from the wall and receiver aren't loose, then reconnect the power.
If the degraded quality continues, we may need to reserve a field technician to diagnose where the trouble is happening.
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MadDogKat
New Contributor
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This does not happen with major network shows, so don't think it is a cable issue (no issues with two shows watched on ABC and CBS and two series watched on FOX). It happened with several episodes on both HD and regular Ghost Adventures on Travel Channel (I have to watch regular episodes as I am occasionally unable to access HD episodes I have been watching after an extended pause or an attempt to rewind... when I try to restart it says program unavailable for access...very irritating. Will not let me have access to the show even after a day passes...but this is another issue that occurs on all channels). The program will either be mute or break up and go black. I sometimes have to stop and restart several times to regain show with sound. It is apperantly still running as time passes on the show if left running blank.
I am out of town right now, so can not test other shows, but will upon my return next Wednesday. Still appreciating the trouble shooting...
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DustinP
Moderator
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When you return home, you may reach us via email for further support. Please email us at Cox.Help@cox.com with your service address and name on the account with a link to this forums thread.
Thank you,
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