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On Demand Goes to PIP and Have to Unplug Box to Exit the "Stuck" PIP
It's been happening sporadically many times over the past few months. Will be watching on demand and then end and exit to live tv and then the on demand show is still playing PIP and it will NOT go away - turn off receiver and back on and back to on demand and back to live tv nothing works except for unplugging and resetting and its soooo frustrating. Just had to do it twice within the last hour and now it screwed up my recordings because I had to unplug it!!
Also FYI - My Caller ID hasn't worked on the TV for an entire year - I have Cox Digital phone with modem and I've called multiple times and they bounce me around to a bunch of different helpers and then say oh we have to send this to Atlanta cause they can't fix it and they tell me "you'll get a call or it will be fixed" - which has not happened.
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StanH1000
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Happens to me too on Cox 6 channel Contour DVR receiver.
Go to on demand and pick a show. Selection appears in the pip window and won't move or turn off unless whole cable box is unplugged and rebooted. My TV does NOT have PIP and therefore this issue is related to the Cox cable box.
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StephanieA
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What type of receiver do you have? Are you having the PIP issue on all receivers?
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TRR
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contour record 6 DVR - yes on the satellite boxes too - its the software not the hardware, I believe
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StanH1000
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The Contour DVR 6 channel cable box is what we have.
I should add that if you wait an hour or more for the on demand show in the small window to finish, the small window will close. But in the meantime you are stuck with that small window whether you go to regular cable TV or leave it on the blue on demand menu in the large window. Re booting the cable box at least resets everything but must be careful that box isn't recording another show at that time. After all, it is a record six DVR.
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Becky
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What are the brand name and model numbers of your televisions? We've received reports about the picture-in-picture (PIP) issue before, and I'm wondering if there is a trend for a specific model television. None of Cox receivers support picture-in-picture at this time.
The PIP behavior can also be a symptom of a failing or defective DVR hard drive. If you haven't had a service call lately, it might not be a bad idea to schedule one. We can also swap your DVR at a Cox Solutions Store, or we can mail you a replacement DVR and a return label. The list of Cox Solutions Stores can be found at http://www.cox.com/residential/support/contact-us.cox.
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Becky
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Bob_Rutkowski
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Tecknowhelp
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Can anyone take a picture or video?
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Tecknowhelp
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"Will be watching on demand and then end and exit to live tv and then the on demand show is still playing PIP and it will NOT go away "
I think thats the key point; On demand. The On demand menu works by having each menu broadcast on a different channel. Channel 1 is special because it is the on demand guide, which beside the On Demand menu also show the message "Press Select to access On Demand" on a banner on the bottom and side. Sometimes, when exiting On Demand, the box won't load the banner, causing a black bar to load on the bottom and side of the screen, but still showing the On Demand menu in the middle. This makes it LOOK like On Demand is in a PIP window, but it's actually just broken. This used to happen on even the non DVR's, where PIP would be impossible. Usually pressing the "Last" button on the remote and then changing the channel fixes the issue.
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Becky
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StanH1000, TRR, and Bob Rutkowski, the next time you exit On Demand and still have what looks like a PIP window on the screen, press the "Last" button on your remote control. What happens?
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Tecknowhelp
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FYI, "last" worked for boxes that didn't have more than 1 tuner. For DVRs, I think "Swap" may work better but YMMV. I think what is causing the problem is the same memory/program which helps in shrinking the picture to fit in the top right corner of the screen is used in buffering the non active tuner(the one not being used to display a picture). Swap changes the picture to the channel the secondary tuner was tuned to, and by changing the channel, you are clearing that buffer, allowing the full menu to load onto the screen.
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StanH1000
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We have a 2016 Samsung 800 D series HDTV bought at black friday sale just a couple of months ago. Great picture but NO pip capability. Nevertheless, we have had the pip "on demand issue a couple of times. Pressing ANY button did not help. Tried the "swap" = no help. Last just changed the picture from the on demand to the last channel watched, but the pip small screen persisted until the on demand show finished or the cable box was rebooted.
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cm7a
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Contour DVR 6 type cable box, though not paying for extra contour features. Just happened to us (again), also tried last button (swapped to alternate/previously tuned channel, but no correction of PIP on upper right hand corner. Also tried swap (just because it was discussed in this thread. It too took us back and forth between two channels.
Happened (as usual) when changing channel from On Demand to regular TV; however, the show that was playing (continues even if return to on demand) was not a show that we had selected for viewing. Only fix was as described above to pull the plug and reset the box.
TV is a Samsung. The TV itself has its own possible Picture-in-picture, but that feature just basically turns on a "third" picture. TV picture is fed via HDMI from the cable box. In times past we have even been able to play a second on demand program which is baffling as well, but what is/was seen.
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StephanieA
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Daisy320
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I am having same issue. I go to on demand, pick a show and instead of going to the big screen, it goes to the PIP window (note, PIP doesn't normally work at all). Then, no matter where I go - DVR, live TV, another on demand, that show is still stuck there in the little window. Tried turning box on/off, tried a hundred things to not have to "reboot" aka Cox's go--to solution for everything because I currently have another show recording. This is the third or forth time it has happened.
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