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bugaha50

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not receiving emails

For some reason I'm not receiving emails from friends or family that also have cox email addresses.   I do not have them blocked.  Why is this happening?

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Health_Edge

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Can you send a email to yourself? Do they get a error message or bounce back? Are you using webmail or a client like Outlook? Last, are you getting any email from Cox.net? Or just not the ones from your friends?

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maryseitz

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I'm not getting all my email either--since yesterday. Not necessarily cox addresses.

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CDANIEL

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I do not receive al of my emails to my Outlook 2007 account but I do get them on my iPhone now. I believe it has to do with the Cox security suite/McAfee but do not know how to stop or change the settings so it will let emails through. I even emailed myself and it didn't come into Outlook 2007 nor was it in any of my folders.

How can I change the setting in McAfee

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StephanieA

Former Moderator

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Here's a link to help navigate the McAfee Console. There's a link in the article for additional support if you need it. 

http://www.cox.com/residential/support/internet/article.cox?articleId=1b790ae0-3683-11e3-fddb-000000000000

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CDANIEL

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CDANIEL said:

I do not receive al of my emails to my Outlook 2007 account but I do get them on my iPhone now. I believe it has to do with the Cox security suite/McAfee but do not know how to stop or change the settings so it will let emails through. I even emailed myself and it didn't come into Outlook 2007 nor was it in any of my folders.

How can I change the setting in McAfee

**Thanks, I figured it out last night but the system wouldn't let me back into the forum to post an update. The missed emails were sitting in my McAfee anti-spam folder.

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MichaelJ

Moderator

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1.8K Messages

I'm happy to hear that you were able to find the messages. Thanks for letting us know.

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