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New Contributor
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Not getting advertised speeds?
I recently upgraded from preferred internet to the premier service. However after resetting my modem I am still receiving my old speeds of 50mb. Can anybody from cox assist me please?
My modem/router model is the netgear N450 which says on the cox approved modem page that it is capable of the premier service.
ChrisL
Former Moderator
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The device you have works fine for Premier speeds when wired although the wifi won't be suitable for much over 80Mbps or so. Can you try testing a wired connection with a PC that has gigabit Ethernet and see what speeds you get?
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Hershey123
New Contributor
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Yes the speedtest that i posted was used with a computer wired to the router. Will buying a better router/modem increase the speeds?
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DerrickW
Valued Contributor
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Hershey123
New Contributor
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Yes there is a splitter that is connected that connects the router+mdoem and also the telephony modem for the phone line.
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DerrickW
Valued Contributor
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Hershey123
New Contributor
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so i tested it without the splitter and plugged in directly from the wall to the modem and i am still getting the same speeds?
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ChrisL
Former Moderator
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If you're ultimately hoping for your advertised speeds over wifi upgrading the device would definitely make sense. Otherwise it may be time to see about having a technician come out to investigate further.
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Hershey123
New Contributor
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okay. would upgrading also boost my speeds over wired?
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Conrad
New Contributor II
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same here
on premium account that is ridiculous
what a rip off...!!!!
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DerrickW
Valued Contributor
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Are you using a wireless router? Do you have your PC connected directly to the modem? A speed test with a direct connection gives more accurate info as to what speeds you're actually getting.
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DerrickW
Valued Contributor
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Upgrading the speed would boost the speeds overall but I do not think that would help with this issue. You want to verify the devices connected to the router can achieve the speeds you're looking for.
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