NOMOROBO STOPS UNWANTED ILLEGAL ROBO CALLS - WHY DOES COX NOT OFFER THIS FEATURE?

but, more to the point, why doesn't Cox support 'nomorobo' ??? I just switched from Verizon, where I enjoyed spam blocking with nomorobo.  The FCC has endorsed nomorobo.  My Cox business account has the duplicate ring feature that nomorobo requires, but not my cox residential acct.  The Cox option to block individual numbers is just ridiculously useless ... spammers fake their numbers and never repeat the same one.  The Cox option to block calls who block called ID is equally useless since spammers spoof the caller ID.  

Cox should support nomorobo .. I see forum requests for this going back over 3 years.  Why ignore your customers?

Maybe if we keep repeatedly posting someone will listen and Cox will update their phone technology from 1980 levels to 2017 levels.  I pay for the call blocking system which is a complete joke.  Only 30 calls can be blocked?  I fill that quota in a week.  And using the antiquated system using *60 on your phone and waiting for the ridiculously slow voice is unacceptable.  Get real and get a web based call blocking system I can add numbers to over the site and don't limit what I can add.

What I have learned from the previous...locked...threads is Cox residential phone service is digital, not VOIP.  Only the Cox business phone service is VOIP.  Digital is a blend of VOIP and POTS...not fully VOIP...so it doesn't support Simultaneous Ring.

Novawiz recognized the flaw of Nomorobo:  fake numbers never repeated.  If a spammer war-dials 1000 subscribers with a spoofed number, somebody has to report the spoofed number.  By the time it's reported, the spammer has already moved on to another spoofed number.  Therefore, Nomorobo will only be blocking a ghost number.

It's fun to read angry posts, but it's a moot point.

It's not a moot point that they can't at least expand the current call blocking system that we pay almost $10 a month for to more than 30 numbers.  That is a ridiculously low number.

Nomorobo is the moot point.

Yes, the Call Rejection service is a joke.  Keypad codes, asterisks, hashtags, voice instructions.  They even include codes for rotary phones.

I didn't know it costs $10 a month.  At $120 a year, you could buy a call blocker and it'd pay for itself.

We always appreciate customers who take the time to give us their feedback. I’ll pass what you’ve said onto our management team.

We always appreciate customers who take the time to give us their feedback. I will pass what you’ve said onto our management team.

Customers have been asking (demanding) this award-winning robocall blocking technology (NoMoRobo) since 2014 on this forum.  You guys have been passing this input along to management for three years, and Cox management has been stonewalling for three years.  Cox provides the necessary technology to Cox Business customers, but refuses to provide it to Residential phone customers.   Cox management is unable or unwilling to even tell customers their plan and schedule for implementing the technology needed by NoMoRobo (Simulring), implying there is no plan to EVER give residential customers effective relief from robocalls.  The "solutions" Cox offers to combat robocalls are entirely worthless.  Block 30 numbers? How does that help when I get more than 30 robocalls in a week and I don't know the caller's number in advance?  Anonymous call rejection is equally worthless -- robocalling spammer are smart enough to send a fake CallerID.  NoMoRobo is an award winning solution that not only works fabulously, but is FREE.  So why has Cox management stonewalled NoMoRobo for three years while every other major telecommunication provider (even Time-Warner) has gotten on board?

My daughter and my best friend have both switched to DirectTV-ATT and love it.  ATT supports NoMoRobo, and the DirectTV-ATT  bundle is cheaper than the equivalent Cox bundle.  I have been with Cox for 30 years, and I could live with the promotional cost difference; but I am fed up with Cox brushing off customer feedback on NoMoRobo.  If you can't tell me Cox plan and schedule to support NoMoRobo, or an equally effective free service, for residential customers, I'm ready to switch.   Cox management better get on the ball or lose market share when Cox customers find out what they are missing (and why) from the internet posts of ecstatic users of NoMoRobo

I, too, am totally frustrated with the robo & spam phone calls I receive DAILY on my Cox telephone service.  I consistently max out the allowed 30 numbers to be blocked, and then have to go in, delete the ones I had blocked and add another 30.  I've asked why the number of numbers we can block can't be increased and was told it's because this "service" is farned out to some contractors.

Today (and yesterday) I received a junk phone call from a number that is CURRENTLY ON my Cox blocked call list!!  I tried to add it after I answered the call only to get a message saying the number is already on my blocked list.

Cox MUST do something for customers to help up stop this ridiculous and maddening deluge of fake/spam/robo/junk calls we get day in and day out.

AND I am on the Fed Do Not Call list, and refresh it every month or so.  Nothing seems to help.

Wow….
What a pathetic response to an understandably frustrated customer.

I stumbled on this forum tonight while trying to find a solution to the greatest nuisance of any telecommunication subscriber the “Robocall”! I found posts about nomorobo going back to 2014 and the only response any moderator has offered was “Cox doesn’t support that…I’ll pass your concerns along to (marketing, management…take your pick)”.

Talk about hollow meaningless customer service tripe!! Although, I do have to offer kudos to Cox for consistency in their lack of desire to solve customer’s problems. Even in the face of overwhelming requests/complaints they hold the “company” line…

Finally, I will also say that this attitude is constant across all Cox lines of business. I am experiencing the same runaround with a problem with my cable subscription (“we’ll open a ticket on that”…yeah that does a lot of good).

Yep- and the formulaic platitude response itself adds to the frustration because it becomes part of a big picture that makes clear that Cox has zero intention of actually helping and more than the national DNC list is actually intended to be anything more than a *** placebo button.

The "management team" of our "Friend in the Digital Age®" seem far more likely to get a good belly laugh at our frustration than have the slightest intention of doing anything about the use of their services to criminally harass their paying customers- which is what's going on.

TooFly said:

Wow….
What a pathetic response to an understandably frustrated customer.

I stumbled on this forum tonight while trying to find a solution to the greatest nuisance of any telecommunication subscriber the “Robocall”! I found posts about nomorobo going back to 2014 and the only response any moderator has offered was “Cox doesn’t support that…I’ll pass your concerns along to (marketing, management…take your pick)”.

Talk about hollow meaningless customer service tripe!! Although, I do have to offer kudos to Cox for consistency in their lack of desire to solve customer’s problems. Even in the face of overwhelming requests/complaints they hold the “company” line…

Finally, I will also say that this attitude is constant across all Cox lines of business. I am experiencing the same runaround with a problem with my cable subscription (“we’ll open a ticket on that”…yeah that does a lot of good).

Our phones are all registered with the Do Not Call Registry and have been since 2003. However, we still receive dozens of robocalls and other banned calls every day. These are most annoying, and we currently have no recourse. Cox, please address this issue. iPhone has an app to lock robocalls, but no one else seems interested in addressing this issue. Every time some solicitor calls, I demand to be removed from their calling list--to no avail. PLEASE find some way to permanently block these calls.

Funny that I'm making a decision today on a new security system and while doing so I'm being plagued by annoying calls on my Cox home line. Consequently, despite their repeated mailings and attractive pricing I just crossed Cox Security off my list.  How good can their home security system be if they can't provide modern effective security on their telephone line?  In order to block an additional number I have to go in and delete one of my other 31 blocked callers.  Same number has called me three times this morning. 

i've been a Cox Customer for a little over two years now and I'm on my third modem, third record six DVR and I can't get the sophisticated call blocking features their competitors offer. If they can't get their main business right why should I trust them on this new security venture.?  I'll pay a bit more but it's off to ADT I go!