No speed improvement after upgrading modem

Hi AnneR, go to the Cox website and run the speed test so we can review the results: http://bit.ly/1creInI  Login using your primary Cox email address. Post the results here.

have tested the speed twice today, upload speed is definitely much better than before, download still below or at least the same I had with my old modem, which was a DOCSIS 2.0 and separate router.

AnneR said:
which was a DOCSIS 2.0 and separate router.

What was your old router? Might be easier to bring back the gateway and ask for a DOCSIS 3.0 modem (not gateway) instead.

the old one was a Motorola. The new one is the NetGear N450 CG3000Dv2 and the recommended by COX. Is was told at the COX Solution store that this is the best model for my needs and would give me the speed I pay for.

please explain why not a gateway.

AnneR said:

Your Results Start Cox Net Download Speed Upload Speed   Latency Your IP Address   Cox Market Fri Oct 17 6:20 AM Yes 33 Mbps 21 Mbps 58 millisec 98.184.64.66 Providence

How are you testing this?  Wired of over WiFi?  What device are you using?

Reason I ask as if you are testing over WiFi, you may be measuring your WiFi speed, not your internet connection.  Your gateway is 2.4GHz 802.11n only.

I ran a test, an iPad 2, 2.4 GHz "n" and got about 34 Mbps download speed.  I had my cell phone right next to the iPad but connected at 5 GHz 802.11ac and got 62 Mbps to the same server.  My PC wired into my router got:

Start	Cox Net	Download Speed	Upload Speed	Latency	Your IP Address	Cox Market
Fri Oct 17 4:50 PM	Yes	66 Mbps	20 Mbps	14 millisec	68.14.80.240	Providence

The best way to test your connection is a PC hardwired into the gateway.  That eliminates WiFi as a variable.

AnneR said:
please explain why not a gateway.

Couple reasons. First, because thats a direct replacement for what you had before (a DOCSIS 2.0 modem), it doesn't change any of your wireless settings. Second, its easier to troubleshoot with two devices, because you can isolate the issue to a network (router) issue or a signal level (modem) issue. When the two devices are combined, you can not. Also with 24x8 modems, and DOCSIS 3.1 modems, further down the line, you can upgrade the modem part without touching your network. Bunch more reasons but I won't beat a dead horse. 

Not to say the problem isn't fixable using the gateway, just throwing in my 2 cents.

ok, I disabled wi-fi and did another speed test:

StartCox
NetDownload
SpeedUpload
Speed 
LatencyYour IP
Address 
Cox MarketFri Oct 17 6:17 PM
Yes
33 Mbps
21 Mbps
58 millisec
98.184.64.66Providence

I am using COX speed test and Speakeasy.net, they both give me identical numbers.

Checking the properties of my network (Ethernet) it see a 1GPs.

And by the way I have made changes in the modem settings, only thing I have not changed is the channel, it is set on "auto".

I assume you are showing the result of a wired ethernet connection.  If so, what are your cable signal levels ... from the gateway's main menu under Maintenance select Connection.  Please report the result or post a screen image.

The "auto" channel you refer to, is it the WiFi channel?  I would try setting it to 1, 6, or 11, pick the one with best WiFi result.  If you have an android device, your can install the free "WiFi Analyzer" app.  It will show you all WiFi networks within range and help pick the clearest channel ... whatever, stick with 1, 6, or 11.

Current System Time:Sat Oct 18 12:57:01 2014 

Those signal numbers look fine to me.  Maybe someone from Cox can confirm and make additional suggestions.