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New Contributor II
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No service
Is anyone experiencing no internet or phone service. I've tried everything. I called Cox and even switched out my modem. Just wondering.
Becky
+2 more
Moderator
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I know you must be frustrated after the steps you've taken to troubleshoot this problem, and I apologize! Since you mentioned in your other post that your TV service is working, I'm wondering if there are any splitters connected on the coax from the cable outlet to the modem. A dying splitter would cause the symptoms you've described!
If the modem connects to a cable outlet outlet by itself (without a split connection to a TV), you can try moving the modem to an outlet you know is working to see if you are able to get a connection.
Either way, I'm glad that you have a service call scheduled so a tech can pinpoint the problem. If you'd like for me to look for earlier appointment slot for you, let me know!I'm happy to do so.
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kimbers
New Contributor II
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Thank you for your reply.
It is fixed.
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