Network or Facility Outage between 12:50 and 1:50 AM EDST on July 18, 2015 (Hampton Roads, VA)

What started out as an inability to query Cox DNS servers soon became an inability of the modem to properly connect and/or properly obtain a DHCP lease.  10 minutes later, a call to Cox Communication's Tech Support yielded no automated message about an outage in my area and I was directed to automated troubleshooting. 5 minutes later, another call to Cox Communications again yielded no automated message and I requested to speak with an agent.  5 minutes later, an agent came on the line.  I told her that I suspected there was a facility and/or network outage.  She then checked and stated that there was a scheduled outage that was suppose to start at 2:00 AM and last until 6:00 AM.  Not only was her English rather poor, but the connection was bad.  The service was restored around 1:50 AM.

First of all, if this was truly a scheduled outage, why couldn't you sent me an email just like you do when you promote your products and services?  Secondly, if this was truly a scheduled outage, why didn't your automated system announce it and save me unnecessary time of trying to troubleshoot?  Thirdly, our monthly bill suggests to me that you are financially capable of hiring stateside workers that have a better command of the English language and thus provide the consumer with a better customer service experience. Therefore, why don't you?