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New Contributor
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Navigating Guide
When navigating the channel guide in Favorites mode I punch in a channel I want to ski to in the guide and I get the message that this channel is not in my "Favorites" and to switch to "All Channels". The issue is that the channel IS in my "Favorites". This is the case with all the channels i enter that are already in my "Favorites". I have tried rebooting the system but this didn't help.
StephanieA
Former Moderator
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kharris8788
New Contributor
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I am receiving this on any channel I input. Not sure what receiver I have.
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kharris8788
New Contributor
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My receiver is Arris XG1v3
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Becky
+2 more
Moderator
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Is this a recent change? Was the Favorites Guide view working correctly prior to your post?
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kharris8788
New Contributor
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Yes. it was working fine until recently.
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StephanieA
Former Moderator
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kharris8788
New Contributor
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Yes, on both TV's.
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JonathanJ
Former Moderator
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Hi kharris8788,
When you have the 'All Channels' guide view selected, do you see the star icon next to your favorite channel?
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