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New Contributor
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My Internet is down
Hello I live in Wichita ks and is anyone else's Internet down?
NicholeC
Moderator
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There was an outage in the Wichita area, but it has been cleared. Are you having any trouble connecting this morning?
Thank you,
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Big_Mike
New Contributor
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Yes, both our tv & Internet have been down over 24 hours in Wichita. It's now 05:30am on Super Bowl Sunday
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Becky
+2 more
Moderator
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I don't show any current outages in Witchita. Is there an amplifier connected in your home? It's possible that the amp isn't getting power. Do you subscribe to Cox Digital Telephone? If so, do you have a dial tone? Are you able to make and receive calls? If all of your services are still out, we may need to schedule a technician.
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Big_Mike
New Contributor
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Becky, you nailed it! Thank you for your prompt reply and accurate estimate of what is causing the problem. Our amplifier is disconnected and damaged - so it can no longer be plugged into the electrical outlet. Am I able to replace it easily or is it something that needs to be replaced by Cox?
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Becky
+2 more
Moderator
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Yay! I'm glad you found the problem! If Cox installed the amp, then we are responsible for replacing it for you. I received your email, and I will reply via email so we can get this resolved for you.
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Becky
+2 more
Moderator
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I just replied to your email. Today must be your lucky day, as I found an opening in the schedule. I can get a tech out to replace the amp before the Super Bowl this evening! Are you available between 1pm-3pm this afternoon?
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AllenP
+4 more
Valued Contributor
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Fantastic service, Becky. That's the way to take care of customers
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