New Contributor
•
2 Messages
Motorola/Arris Cable Modem Firmware Update
Hi,
I have been having some wifi connection issues with the 2.4GHz frequency. It suddenly stops working while the 5 GHz continues working.
I looked at the router setup page and found that the current firmware (SBG6X82-8.4.0.0-GA-05-809-NOSH) is way too old. I couldn't find any way to update it from the setup page, so, I looked on the Arris website and found that Cox is responsible for pushing updates. See http://arris.force.com/consumers/articles/Drivers_and_Firmware/Upgrading-Firmware-on-Cable-Modems-Gateways.
Can you push out the latest firmware? Be happy to share any account info you might need. Looks like this is something you have done before. See http://forums.cox.com/forum_home/internet_forum/f/5/t/4413.aspx.
nsk078
Health_Edge
Valued Contributor III
•
4.2K Messages
10 years ago
Any word from Cox on this? Is firmware update available?
0
0
EdwardH
Valued Contributor
•
755 Messages
10 years ago
---
0
0
nsk078
New Contributor
•
2 Messages
10 years ago
I can see the network but can't connect to it. I use 5 GHz for all my devices except for Chromecast. So, I'm looking for a solution to this problem.
The firmware I have (version 8.4) is from factory. Based on the link below, you have (at least) one newer supported version.
http://forums.cox.com/forum_home/internet_forum/f/5/t/4413.aspx
Can you please push that out?
nsk078
0
0
ChrisL
Former Moderator
•
7.1K Messages
10 years ago
I'm not sure which firmware version that link is referring to. The only firmware version for that modem currently approved for use on our network is 8.4.0.0 release. Are you sure the gateway supports 2.4Ghz and 5.0Ghz devices simultaneously? I've been told by customers using the SBG6580 that it can only support one or the other. If all else fails it may be necessary to reach out to Motorola/Arris for assistance with the wireless features.
0
0