My cox Internet service has worked for a total of less than 12 hours in the last 3 days since I set it up. The only time my modem has been able to connect it did so randomly without any help from myself. I picked up a CG3000DV2 from the Cox store in hopes of fixing the connection issue but nothing. So far tech support has had me restart the modem/router multiple times, try different cable connections in my home and tried resetting the connection with no results. So far I am very disappointed with my service. This is the information my modem is displaying
|
| Information |
| Standard Specification Compliant |
DOCSIS 3.0 |
| Hardware Version |
2.05A2 |
| Software Version |
V1.03.03 |
| Cable MAC Address |
a4:2b:8c:2e:6e:b0 |
| Device MAC Address |
a4:2b:8c:2e:6e:b1 |
| Cable Modem Serial Number |
3HW14BWS030FA |
| CM certificate |
Installed |
|
|
| Status |
| System Up Time |
0 days 00h:57m:38s |
| Network Access |
Denied |
| Cable Modem IP Address |
---.---.---.--- |
|
|
| Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
943750000 Hz |
In progress |
| Connectivity State |
In progress |
Not Synchronized |
| Boot State |
In progress |
Unknown |
| Configuration File |
In progress |
|
| Security |
Disabled |
Disabled |
|
|
| Downstream Bonded Channels |
| Lock Status |
Modulation |
Channel ID |
Symbol rate |
Frequency |
Power |
SNR |
DOCSIS/EuroDOCSIS locked |
| Unlocked |
Unknown |
0 |
0 sym/sec |
0 Hz |
0.0 dBmV |
0.0 dB |
Unknown |
| Unlocked |
Unknown |
0 |
0 sym/sec |
0 Hz |
0.0 dBmV |
0.0 dB |
Unknown |
| Unlocked |
Unknown |
0 |
0 sym/sec |
0 Hz |
0.0 dBmV |
0.0 dB |
Unknown |
| Unlocked |
Unknown |
0 |
0 sym/sec |
0 Hz |
0.0 dBmV |
0.0 dB |
Unknown |
| Unlocked |
Unknown |
0 |
0 sym/sec |
0 Hz |
0.0 dBmV |
0.0 dB |
Unknown |
| Unlocked |
Unknown |
0 |
0 sym/sec |
0 Hz |
0.0 dBmV |
0.0 dB |
Unknown |
| Unlocked |
Unknown |
0 |
0 sym/sec |
0 Hz |
0.0 dBmV |
0.0 dB |
Unknown |
| Unlocked |
Unknown |
0 |
0 sym/sec |
0 Hz |
0.0 dBmV |
0.0 dB |
Unknown |
|
|
| Upstream Bonded Channels |
| Lock Status |
Modulation |
Channel ID |
Symbol rate |
Frequency |
Power |
| Unlocked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| Unlocked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| Unlocked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| Unlocked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
|
|
| Current System Time:--- --- -- --:--:-- ---- |
|
