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Labelleaj10

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Modem Network Access Denied

My cox Internet service has worked for a total of less than 12 hours in the last 3 days since I set it up. The only time my modem has been able to connect it did so randomly without any help from myself. I picked up a CG3000DV2 from the Cox store in hopes of fixing the connection issue but nothing. So far tech support has had me restart the modem/router multiple times, try different cable connections in my home and tried resetting the connection with no results. So far I am very disappointed with my service. This is the information my modem is displaying 

Modem Status
Information
Standard Specification Compliant DOCSIS 3.0
Hardware Version 2.05A2
Software Version V1.03.03
Cable MAC Address a4:2b:8c:2e:6e:b0
Device MAC Address a4:2b:8c:2e:6e:b1
Cable Modem Serial Number 3HW14BWS030FA
CM certificate Installed
Status
System Up Time 0 days 00h:57m:38s
Network Access Denied
Cable Modem IP Address ---.---.---.---

Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 943750000 Hz In progress
Connectivity State In progress Not Synchronized
Boot State In progress Unknown
Configuration File In progress  
Security Disabled Disabled
Downstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Current System Time:--- --- -- --:--:-- ----

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Labelleaj10

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Event Log

Time Priority Description
 Time Not Established   Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=a4:4c:11:8a:da:60;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Notice (6)   WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE 
 Time Not Established   Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:8c:2e:6e:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Notice (6)   WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INIT 

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ChrisL

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7.1K Messages

@Labelleaj10

I tried checking from this end however I'm not seeing the modem online which seems consistent with what you're seeing on your end.  If you've tried other outlets in the home and are getting the same results it may be necessary for a tech to come troubleshoot further.

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