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New Contributor
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Missing channels with new mini box
I just installed a mini box on my upstairs tv and have lost channels 25-79. This is actually my 2nd mini box; the first one did the same thing after using Cox chat to try to resolve the problem. They checked my connection and concluded the 1st box "might be defective". Now I'm back to square one. I ran a channel scan, tried using coax instead of the HDM1 cable, and unplugged the mini box briefly as instructed by the Cox chat technician. All the other channels work as advertised but the guide shows 25-79 are unavailable. If I select channel 63 (TCM) the channel jumps to 80. If it matters, I have what Cox calls the TV Economy pkg. Anybody have a similar problem?
Mark_K
New Contributor III
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Bad news... If you have TV Economy, the mini box will only provide the starter level channels.
If you want the whole tier, you need to upgrade the mini box to a regular cable box ($8.50/month)
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ammodave
New Contributor
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Well I would have thought that Cox chat would have explained that to me; they even offered to send out a tech to "fix" my problem. Cox certainly didn't mention that when they started hyping the mini box in my area. A dish is starting to look better all the time. Is their a Cox rep on this forum that can verify that?
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Dina
Contributor III
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If you have TV Economy only the main HD receiver will have access to all the channels available on that package. The mini boxes will only have access to the TV Starter line-up. You can view the channels included on both packages here http://bit.ly/1Xpg9f7 If you want the full line-up on all TV's, a regular receiver would be required for each of the additional TV's.
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ammodave
New Contributor
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Why didn't Cox chat share this information with me? Can I just buy a cable box instead of renting forever?
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Dina
Contributor III
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The mini boxes are not sold at this time.
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ammodave
New Contributor
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Are any of the Cox cable boxes available for sale? Didn't the FCC recently have a ruling on this subject?
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wees41
+5 more
Contributor II
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There are no cable boxes for sale at all. You could buy a Tivo and pay for a cable card along with a Tivo service plan. The cable box manufactures do not sell to the public.
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Richard_OO
New Contributor
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Yep had the same thing happen lost channels 23 - 63. I have heard that it is because I have the economy pkg and not the essentials pkg. Funny that they can make the 23 - 63 channels work if you pay more money, I think the essentials pkg is an additional $50. Wonder if there is a legal issue with not being able to access the channels that are part of the economy pkg. that we are paying for?
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ammodave
New Contributor
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Yep, looks like we're getting hosed. I'd buy cable boxes but Cox won't even allow that. The TV Economy Pkg + 2 full size boxes is more than the bargain Dish pkg which offers way more channels. Time to take my business elsewhere.
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slamdog00
New Contributor
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Well I am having the same problem and I have contour TV package
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ammodave
New Contributor
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I filed a complaint with the FCC https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=33794. I suggest you do the same.
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CitadelBlue
New Contributor
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I have an older CRT type TV connected to a minibox. Its been receiving the channels during cox's transition to digital. I think our local channels 4, 5, 7 and 9 were the last to go digital ( and I think that occurred within the last 2 weeks) .
Now I can't get those channels on this one TV.... I've unplugged, rebooted and nothing on those channels. Is it the minibox? Is it my TV?
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Becky
+2 more
Moderator
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I don't think there is anything wrong with your TV; there must be something going on with the mini box. Are there any splitters on the coax connection to the mini box? Have you run a channel scan on the mini box? The steps to run a channel scan can be found at http://bit.ly/MiniBoxChScan.
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CitadelBlue
New Contributor
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Problem FIXED ....I ran the channel Scan .... http://bit.ly/MiniBoxChScan.
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Becky
+2 more
Moderator
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That's great news! Thanks for letting us know.
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