Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Mini box and the guide
I installed two mini boxes yesterday. When I press the Guide button I get "Program Unavailable." Same thing appears when I press the Info button. Also, the time is incorrect and I have no idea what 5:58 pm - 4:57 pm means. I'm less than impressed with these boxes. Any ideas as to what's going on?
Tecknowhelp
Valued Contributor II
•
Try unplugging the power from the box and then reconnecting after about 30seconds or so. Then wait 3-5minuet to see if the guide data loads back in. If it doesn't, your outlet is probably not wired for digital service, but the older CATV format. Might need a professional installation of them instead to fix it. Generally, the worst your upstream signal, the longer the guide data will take to load.
0
0