Lost NBCSN

John G, 

Was this happening on all the TV's in the home or just one in particular? Are you continuing to have issues with these channels? Did you attempt to reboot the box?



 

I was recording Indycar Qualifying Long Beach Grand Prix at 3pm Saturday afternoon. 22 minutes into the 90 minute broadcast, a Cox Cable Blackout screen message appeared, saying that this program was unavailable due to contractual obligations, please check another channel. What's going on, Cox?!? This program wasn't on any other channels, and since you decided to wait and bait us until 22 minutes in, it was obviously a computer gone insane. Don't you have ANY human beings working in Master Control to stop this from happening? I assume the NHL problem was similar - a Cox computer gone amok. This better not happen during the race today!!!!!!!

Dina said:
John G, 

Was this happening on all the TV's in the home or just one in particular? Are you continuing to have issues with these channels? Did you attempt to reboot the box?



 

We shouldn't have to reboot boxes. If we are out of the house and recording this show, then rebooting is not possible.

tvmaster,

If you are still having issues with your recordings, I suggest scheduling an appointment to get this resolved once and for all. Please email me at cox.help@cox.com with the account details and a link to this thread. 

Hi Stephanie.  I'm not having any problems with my equipment.  However, for some reason, Cox threw up a "this program has contractual problems" slate, 22 minutes into a 90 minute program, last Saturday between 3 and 4:30 pm on NBC SN.

The slate noted that viewers look for the program on a "different channel".

I couldn't find it (Indycar Qualifying) on a different channel.

To me, it appears either a human or computer at Cox made an error.

I'm  just pointing it out so someone like yourself can investigate, substantiate and then discover why it happened in the first place.

I worked in cable/broadcast master control areas for 15 years.

Someone's set top box could not perform this event, only an employee.

thanks

Hello Tvmaster,

If this happens again please send us a screenshot so that we can forward to our video marketing team for investigation. Thanks