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lelandbeach0

Visitor

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1 Message

Lost connection

I just installed a blink out door camera and now my tv or computer will connect to the internet my cell phones are connecting and my camera and Alexa just my tv and computer will not

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LatoyaJ

Moderator

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224 Messages

lelandbeach0, I understand your TV and computer will no longer connect to the internet. For these devices, please Forget the stored Wifi name, then reconnect back to your available Wifi by entering the Wifi password. 
-LJ

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campbell4industrial

Visitor

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1 Message

I’ve had cox internet service for years using my own equipment.   No issues.  Now spectrum takes over, my connectivity goes in the trash and they’re pushing me to ‘replace’ my old equipment with theirs.  No thanks and in fact I’m done with this and them.  

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LatoyaJ

Moderator

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224 Messages

campbell4industrial, we are very sorry that you are having a service issue. Changing to Spectrum by name only has not physically changed the signal or service you are receiving. Please contact us direct with your account information, and we will be glad to run some tests. You are welcome to contact us at @ask_spectrum or facebook.com/spectrum


-LJ

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Darkatt

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Honored Contributor

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2.1K Messages

@campbell4industrial​ 

I am concerned. Since the ONLY thing that has happened was a change in name, no equipment changes, no personnel changes, Nothing physical has changed! 

 

Since this is a forum where customers like ourselves can assist one another, how about some information? What is happening, WiFi? Ethernet? Modem offline? Can't help if there isn't any information on what is happening!

(edited)

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Darkatt

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Honored Contributor

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2.1K Messages

I have blink equipment and I can tell you ADDING a blink camera to your internet should not affect your other devices UNLESS, you have moved the WiFi router.... Are you using peronal WiFi router, or the Cox pano modem? How far away are the devices not connecting? Where is the Blink Sync Module in relation to the WiFi router?

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