Lost address information

J J T,

I'd like to help. What info are you looking for?

ColleenD said:
J J T,

I'd like to help. What info are you looking for?

On the old email I could check the detailed information that included the persons address, telephone etc. This was under the address section of classic email before you changed us over to the new email format.

I just tested this myself and I was able to find this information under the Contacts section. If you click on a contact it should have that information listed on the right hand side (if it was filled in already). There is also an edit button at the top to change the current information of a saved contact if needed.

Brian
Cox Support Forums Moderator

BrianM said:
I just tested this myself and I was able to find this information under the Contacts section. If you click on a contact it should have that information listed on the right hand side (if it was filled in already). There is also an edit button at the top to change the current information of a saved contact if needed.

Brian
Cox Support Forums Moderator

Yes all my contacts are listed with their email address. But on the old email there was a section that we could fill in their physical address, work address, home phone, cell phone, work phone, etc. Now when I hit edit a screen comes up like the old one but, it is blank and we have to fill it in if I had the addresses that were on the old email form. There is also a section on the right side that says collected addresses, but it is blank when I click on it.

Hi J J T,

Are you saying that your Contact List is missing some of the information that you had saved for each Contact?

Becky said:
Hi J J T,

Are you saying that your Contact List is missing some of the information that you had saved for each Contact?

Yes, that is what I am trying to say!!!!

Hi J J T,

I'd like to escalate this on your behalf to see if we can recover your missing contact info. Please email my team at cox.help@cox.com. Be sure to include your full name, address, and a link to this page.

I sent all the info on 8/6 and have gotten responses to be patient, but problem is not solved????????????????? Now it is 12 days later and I am trying to still be patient!!!!

Please email us for status updates. I apologize for the delay and for any inconvenience this has caused.