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I started experiencing odd latency issues yesterday and I'm hoping to get some insight as to what it might be and how I should proceed. This seems to be intermittent, latency will look good for an hour or two and then I will randomly start getting really high ping times.
Here is a sample of what I'm experiencing using the IP of the first hop (Outside my Network) on a trace route. Normally it stays between 8-12ms.
Reply from 10.33.200.1: bytes=32 time=8ms TTL=254
Reply from 10.33.200.1: bytes=32 time=88ms TTL=254
Reply from 10.33.200.1: bytes=32 time=10ms TTL=254
Reply from 10.33.200.1: bytes=32 time=9ms TTL=254
Reply from 10.33.200.1: bytes=32 time=8ms TTL=254
Reply from 10.33.200.1: bytes=32 time=7ms TTL=254
Reply from 10.33.200.1: bytes=32 time=16ms TTL=254
Reply from 10.33.200.1: bytes=32 time=24ms TTL=254
Reply from 10.33.200.1: bytes=32 time=173ms TTL=254
Reply from 10.33.200.1: bytes=32 time=11ms TTL=254
Reply from 10.33.200.1: bytes=32 time=129ms TTL=254
Reply from 10.33.200.1: bytes=32 time=7ms TTL=254
Reply from 10.33.200.1: bytes=32 time=11ms TTL=254
Reply from 10.33.200.1: bytes=32 time=353ms TTL=254
Reply from 10.33.200.1: bytes=32 time=227ms TTL=254
Reply from 10.33.200.1: bytes=32 time=108ms TTL=254
Reply from 10.33.200.1: bytes=32 time=321ms TTL=254
Reply from 10.33.200.1: bytes=32 time=10ms TTL=254
Everything to the Router (192.168.0.1) and to the modem (192.168.100.1) looks good.
I have tried rebooting the modem and router several times.
Modem: SurfBoard SB6141
Signal Levels:
| Channel ID | 171 | 169 | 170 | 172 | 173 | 174 | 175 | 176 | |
| Frequency | 813000000 Hz | 801000000 Hz | 807000000 Hz | 819000000 Hz | 825000000 Hz | 831000000 Hz | 837000000 Hz | 843000000 Hz | |
| Signal to Noise Ratio | 38 dB | 38 dB | 37 dB | 37 dB | 38 dB | 38 dB | 38 dB | 37 dB | |
| Downstream Modulation | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | |
Power Level
|
4 dBmV | 4 dBmV | 4 dBmV | 4 dBmV | 4 dBmV | 4 dBmV | 4 dBmV | 4 dBmV |
UPSTREAM
| Channel ID | 1 | 2 | 3 | 4 |
| Frequency | 18400000 Hz | 23300000 Hz | 29800000 Hz | 36300000 Hz |
| Ranging Service ID | 456 | 456 | 456 | 456 |
| Symbol Rate | 2.560 Msym/sec | 5.120 Msym/sec | 5.120 Msym/sec | 5.120 Msym/sec |
| Power Level | 53 dBmV | 51 dBmV | 54 dBmV | 54 dBmV |
| Upstream Modulation | [3] QPSK [2] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
| Ranging Status | Success | Success | Success | Success |
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skadoodle83
New Contributor
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I just installed a new modem (Netgear CM600). Perhaps it was my modem causing the issue. I'm going to continue to monitor things.
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LatitiaS
+2 more
Moderator
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Hi skadoodle83,
Please keep us posted, and let us know if you have any other issues or concerns that we can assist with.
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