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New Contributor
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I've got a bill with charges I have not asked for and have not received. Am I alone?
I just received a first bill...
I have ordered Internet online and it should cost me $49.99 with ZERO activation fee. Cox promised it on their site.
They stated that they prepared a self-activation kit for pick up at their location (without any fee).
In fact I do not need any kit from them and I do not know what it is and even do not want to know what it is, because I do not need it.
I already have all hardware necessary to connect to their network.
I called to check the status of the order and to tell them I do not need any activation kit, they told me that everything is Ok and I could activate the service soon.
I activated it successfully and everything was Ok until I got the first bill.
They charged me for the "Intenet activation Kit" - $30. You remember, they promised it would be free. You remember I do not need it. You remember, I have not received it.
They charged me for "WiFi Modem - Dual Band Rental" - $9.99. I did not ask them for any modems. I have my own modem. They have not provided me any modems.
They charged me for "Equipment Deposit" - $25. What is it???
So I have one question. Am I just lucky, or this is just habitual for Cox?
Is anyone had similar experience with Cox?
smtips
New Contributor II
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Plain and simple, they screwed up. You took no receipt of anything. They broke their contract. They promised it was free then charged you for it. Billing will be able to deal with it, you will want to call them. I'd demand that the bill be adjusted immediately and corrected and a new one get posted on the site and sent to you. There's no excuse for this kind of screw up from Cox.
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ReneeG
Former Moderator
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I'm not sure what happened with your online order. We certainly want to assist you with resolving this. We're unfortunately unable to discuss billing issues in a public technical forum. Please email our team at cox.help@cox.com with your name, complete address, the last four of your SSN or four digit Cox PIN, and your issue so that we can investigate this issue for you.
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