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New Contributor
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Internet outage
Is there an outage in Scottsdale tonight? We haven't had internet for hours, and my husband and I actually have to look at each other when we are taking and not at the screens of our devices.
ChrisL
Former Moderator
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While I can't comment on any domestic issues the modem seems ok when I look from this end. If you're still having problems I'd suggest starting by testing to see if a wired device works connected directly to the modem.
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billyg35
New Contributor
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We also are in Scottsdale AZ and have not had the internet since last night.... We do not have a wired device to try?!?!?
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ReneeG
Former Moderator
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I was able to locate your account information from your profile. I'm showing your modem is currently online. Have you tried resetting your equipment to see if that helps?
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billyg35
New Contributor
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Our lap top,cell phone and daughters cell phone were all working fine and now nothing!!
We did do the unplug on the Modem "fix" and still nothing... All devices are showing the network but will not connect...
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ChrisL
Former Moderator
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Are you able to try connecting the laptop to the modem with an Ethernet cable and see if that works?
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