Bnwc's profile

New Contributor

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1 Message

Thursday, January 7th, 2016 4:14 AM

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Internet outage

Is there an outage in Scottsdale tonight? We haven't had internet for hours, and my husband and I actually have to look at each other when we are taking and not at the screens of our devices.

Former Moderator

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7.1K Messages

10 years ago

@Bnwc

While I can't comment on any domestic issues the modem seems ok when I look from this end.  If you're still having problems I'd suggest starting by testing to see if a wired device works connected directly to the modem.

New Contributor

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2 Messages

10 years ago

We  also are in Scottsdale AZ and have not had the internet since last night.... We do not have a wired device to try?!?!? 

Former Moderator

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980 Messages

10 years ago

Hi billyg35,

I was able to locate your account information from your profile. I'm showing your modem is currently online. Have you tried resetting your equipment to see if that helps?

New Contributor

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2 Messages

10 years ago

Our lap top,cell phone and daughters cell phone were all working fine and now nothing!! 

We did do the unplug on the Modem "fix" and still nothing... All devices are showing the network but will not connect... 

Former Moderator

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7.1K Messages

10 years ago

@billyg35

Are you able to try connecting the laptop to the modem with an Ethernet cable and see if that works?

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