ondrakoc's profile

New Contributor

 • 

1 Message

Closed

Internet issues

Hello,

I have been a cox customer for many years and satisfied until now. I feel  that my Internet speed is well below par and not up to what I am paying for. The result of my last Internet speed test resulted in the following:

Download: 2.14 Mbps

Upload: 4.49 Mbps

Ping: 64ms

Please help

Contributor III

 • 

806 Messages

1. What speed test are those results from?

2. Was this on a wired or wireless connection? Do you have a router?

3. What internet plan(Tier) do you have? It would say on your bill. 

4. Any specific symptoms? Youtube? Netflix? Webpages? What do you feel is slow?