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Lmelght

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2 Messages

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Internet downstream speeds around 33'ish

Replaced old docsis 2 modem earlier today with the Netgear CG3000 (and activated) and still haven't seen any increase in downstream speed.  I am on the Premier tier so I should be seeing upwards of 100 Mbps correct?  Thanks.

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Health_Edge

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Sounds like you have the now infamous "DOCSIS 2.0 Premier code" issue. I suspect a moderator will have to take a look.

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Lmelght

New Contributor

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Wowsers!  I did notice the modem restart.  Speedtest shows 94mbit now!  

Thank you!

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boydsc331

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ok please check mine too. I used to get 25 down and about 19 upload, with motorolla sb6580. lately ive been getting 65 down and 6 or 7 upload. I asked cust service and she told me my premiere service is only rated at 5 upload. IS THIS RIGHT ? only 5 upload.? I really would like to get back up to 19 or 20. and would this slow upload speed affect online mmo gaming ? I seem to notice a difference

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ac6028

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I seem to be having the same issue as well. I just moved and upgraded my speed but I am only at about 30 mbps tried going online for the answer but i couldn't fix it.

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ChrisL

Former Moderator

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7.1K Messages

@ac6028

Give it a try now.

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Lg7128

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Re-wording. I ran a speedtest after upgrading my account to preferred, and installing the Cisco DPC3010 modem, called in and Cox said it was calibrated, but it does not seem to be any faster. Speedtest here: http://www.speedtest.net/my-result/3925216256 12 Ping 28.47 DL 5.29 UL

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ChrisL

Former Moderator

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7.1K Messages

@Lg7128

You appears to be setup correctly on our end however some of the signal levels are horrible.  Note to that if you have an older router it would also cause your speeds to seem limited to the lower 30's.  You may wish to also try testing without the router to see if that makes a difference.

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Lg7128

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ChrisL said:
@Lg7128

You appears to be setup correctly on our end however some of the signal levels are horrible.  Note to that if you have an older router it would also cause your speeds to seem limited to the lower 30's.  You may wish to also try testing without the router to see if that makes a difference.

when I try to hardwire the modem to the computer using Ethernet, there is no internet service detected, so I can't try that

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ChrisL

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@Lg7128

Don't forget to have power unplugged from the modem when switching or else it will think the other device is still attached.

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Bob_Miller

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  1. Power down your computer and Cable modem
  2. hardware cable modem to computer
  3. power on cable modem first and wait for it to fully connect.
  4. power on PC and check network status.

At this point you should have a network connection. If not Press Windows Key + R. In the command prompt type "cmd" (no quotes). In the black window that pops up type in "ipconfig /release" and wait for the command to complete,  then "ipconfig /flushdns" and wait for the command to complete,  then "ipconfig /renew" Once this has completed close the window and test for internet connection once more. Should solve the issue. This is also assuming your using a windows PC.

Thanks,

Robert

EDIT: ChrisL beat me to the punch :P

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Lg7128

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ChrisL said:
@Lg7128

Don't forget to have power unplugged from the modem when switching or else it will think the other device is still attached.

I do not object to getting a newer router, mine is a Belkin N300 Model#F9K1002V4, can you tell me if that one is dated?

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ChrisL

Former Moderator

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That is a model that not much information is available for unfortunately.  I'd simply suggest testing without it in place and see what your results are and go from there before buying anything else new.

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boydsc331

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TiffanyR said:
Hello Lmelght, 

You are welcome. Have a great night! 

please help me too Tiffany. you seem to be one of the few that know what the *** theyre doing. ok please check mine too. I used to get 25 down and about 19 upload, with motorolla sb6580. lately ive been getting 65 down and 6 or 7 upload. I asked cust service and she told me my premiere service is only rated at 5 upload. IS THIS RIGHT ? only 5 upload.? I really would like to get back up to 19 or 20. and would this slow upload speed affect online mmo gaming ? I seem to notice a difference

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DerrickW

Valued Contributor

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Hello, boydsc331,

We can look into that for you and make sure you're getting the correct speeds for the level of service that you have.  Can you please send an email with your account information to cox.help@cox.com?  Thanks! 

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Lg7128

New Contributor

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Thank you. That helped. I am now directly connected, and the Ping is 10, DL is 60 & UL 3.92 I contacted tech and they said my signals looked weak, and asked if there is a splitter. I am unsure if there is a cable splitter in the attic, but plan to go and buy a new router and new cable and try the modem on a wall outlet elsewhere in the house. Any other tips are certainly welcome!

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