reabdet21's profile

reabdet21

New Contributor

 • 

2 Messages

Closed

internet connection problems

I have a netgear cg3000d and for about the past two weeks, it is intermittently down. What I recently discovered is that when I have no connection via the hard wired connection to the router, the wireless signal is strong and  fully connected to other devices. What is going on?

Discussions

 • 

Updated 

1.8K

2

0

0

R

reabdet21

New Contributor

 • 

2 Messages

Just to add, I have unpowered the modem with no improvement and I have done a total reset of the modem with no improvement.

0

0

D

DerrickW

Valued Contributor

 • 

1.2K Messages

Hi, I can look into the connection issue that you're having with your gateway device.  First, I would like to take a look at the signal coming into the modem.  Can you email us at cox.help@cox.com with the account information?  I want to see if there are any issues there; are you familiar with changing the router settings, I would recommend trying a different wireless channel.  

0

0

Recent Discussions