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Intermittent Sound Loss
We are experiencing intermittent sound loss on our cable channels. It goes out for 10 -15 seconds, then comes back for the same period (or a little longer) then goes out again. The next day it will be fine, but then start up a few days later.
It happens on all cable channels, but it does not happen to the Samsung TV when I'm using my DVD player, so I assume it's the cable signal or box, not the TV.
Any thoughts? A previous post talked about replacing the cable box, is that the proper solution?
Thank you in advance!
MichaelJ
Moderator
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Intermittent_So
New Contributor
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StephanieA
Former Moderator
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Intermittent_So
New Contributor
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StephanieA
Former Moderator
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Domino
Valued Contributor III
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Try using component cables for your video and audio. It could be an intermittent hand-shake issue. Let us know if it goes away when using component.
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DustinP
Moderator
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Is this TV connected to a Digital Set-Top-Box, or a Mini Box? What HD channels have been experiencing audio troubles? Is the picture quality okay when this happens?
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UAL040
New Contributor
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We have this same sound issue. All channels. Both TV's. One TV has mini-box and the other has cable box with DVR. All cables are HDMI. The issue seems to have manifested itself over the past couple of weeks and is very annoying.
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Becky
+2 more
Moderator
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In the Settings menu of the DVR and the mini box, check the Audio/Video settings and make sure the Digital Output is set to HDMI. If you have the option to set the Audio Range, choose the Narrow option. If you have an option for Volume Control, set it to Fixed. (The receivers will have different audio setting options.)
Please let us know if changing these settings has a positive result.
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UAL040
New Contributor
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Sorry, Becky.........no help!
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Domino
Valued Contributor III
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You've dropped out of this thread without letting us know your solution. Should we assume that using component connections ended your problem? Please, let us know.
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Intermittent_So
New Contributor
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UAL040
New Contributor
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Hi Tiffany R
Tried component cables. No help. Went back to HDMI cables since they are the best. Also, be advised that both sound and video now break up intermittently. Sometimes will go a couple of days. I think the problem is with your equipment at your location. Have your technicians weighed in on the problem yet?
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Ruth_P
New Contributor
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We are having the same problems with intermittent sound loss and video freeze. Using HDMI, DVR in Phoenix 85027. Please notify us of a solution as well. Thx
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Allan
Moderator
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Hello UAL040,
What channels are these issues occurring on? Is it on HD channels, local channels, all, etc?
Thanks,
Allan - Cox Support Forums Moderator
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