intermittent_i3's profile

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Intermittent signal for internet

The other night my speeds dropped really low. I called and had the wires and signal checked then on Feb 21 I had bad internet signal. My signal continues to be intermittent. Here is the modem log: Feb 24 2015 18:21:13 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Feb 21 2015 21:05:24 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Feb 21 2015 21:05:24 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:20 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Feb 21 2015 03:36:58 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Feb 20 2015 11:34:55 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Feb 20 2015 11:34:55 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Feb 20 2015 11:34:54 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Feb 17 2015 22:11:26 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Feb 17 2015 20:18:40 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Feb 17 2015 19:50:24 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Feb 16 2015 21:21:41 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Feb 16 2015 21:21:41 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:01:02 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Feb 16 2015 21:18:09 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Feb 16 2015 21:18:09 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to T4 timeout ;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; Feb 16 2015 21:16:58 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:3e:ab:87:a6:d2;CMTS-MAC=e4:d3:f1:80:ee:64;CM-QOS=1.1;CM-VER=3.0; I ran speed tests Date Time Download Upload Ping 21-Feb 10:26 PM 0.18 0.14 736 21-Feb 10:32 0.17 0.28 573 21-Feb 10:41 0.24 0.18 618 21-Feb 10:42 0.23 0.23 618 21-Feb 10:45 0.06 0.10 614 21-Feb 10:50 2.00 0.47 800 21-Feb 10:51 6.92 0.47 66 21-Feb 10:52 2.42 0.25 62 21-Feb 10:53 8.65 1.59 475 21-Feb 10:54 15.82 1.98 31 21-Feb 10:55 7.17 1.37 84 21-Feb 10:56 19.79 2.39 28 21-Feb 10:57 11.34 0.59 28 21-Feb 10:58 10.61 3.25 30 21-Feb 10:59 8.99 2.24 30 21-Feb 11:00 10.81 0.87 40 22-Feb 6:40 AM 15.41 1.51 27 24-Feb 7:32 PM 30.17 2.22 27 I still think someone in my area is pulling my signal down when they are on the internet.

Former Moderator

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7.1K Messages

@intermittent internet issues

The modem signal levels look healthy however the logs do indicate there may be an intermittent interference problem of some sort.  I'd suggest checking all of your cable connections to ensure they're hand tight as well as removing any extra splitters you  may be using to see if that helps any.

New Contributor

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2 Messages

The Cox service guy replaced the splitter when he was here the other day, he also checked the fittings. I have also put the cable end caps on the other unused cable runs

Former Moderator

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7.1K Messages

It's possible then that a technician may need to come out and do some additional troubleshooting.  Should everything look well with the signal and trying with a known good test modem doesn't help he/she can open a ticket with our maintenance team to investigate further.