Intermittent outages and slow upload speeds

I have been experiencing poor service and speed for about 5 days now. I'm on my third router this one a net gear router and I think it's fine on that end. However my upload speed has been less than  5mbps when it is "working"  but lately it's been as low as. 01mbps. Games like call of duty or the division have been absolutely unplayable.  I can watch Netflix until the download speed spikes to about 2mbps. At this point I'm thinking of just scrapping the service.  I cannot play my games stream or watch twitch. These are the things I use my connection for. 

I called tech support and he said he couldn't even see my router.  That doesn't seem right at all but he said he couldn't. They're sending someone out but I doubt it's going to get resolved. More so there is another post on this very forum from another customer that has the same issues and they haven't been  resolved. This is very frustrating.