DValentine's profile

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Inconsistent internet service - 70714 area

I've noticed this since Super Bowl Sunday, but my net has had an inconsistent connection since Sunday evening. I thought it was just something that would clear up in a day, but it didn't. It is 12:15am Thursday, and things are still wonky & random at best. I'm on the premier tier, and I've seen my download & upload speeds go in flux almost every hour. My download speeds will go from anywhere between 1-10 Mbps, and my upload speed would never go beyond 0.50Mbps. Again, this has been an ongoing thing, since Super Bowl Sunday.

I do have two computers in my home, an Xbox 360, and an Android phone. All of which connect to my line. I've never seen any decrease in service, after having all that run. I also have a netgear router, but I do my own networking. and I'm very hip to keeping things updated & upgraded.

Before anyone rules out the fact of my router, I ran a test without using the router in question. I'm getting the exact same speeds as I've posted above. So this is not an issue with my router. I would have caught that kind of inconsistency from it in a heartbeat, if that was the case. 

So, in the past few days, I've rounded it down to being an issue somewhere between here, and the Cox servers. And after coming here to the support forums, and searching before posting, it appears I'm not the only one, who is having the same, or similar situation. I doubt having a tech guy come out here to analyze this problem would fix it.

Because of this problem, I cannot download email attachments from family. I cannot download links my friends send me. I cannot also upload any videos to YouTube, because my upload speed, on all fronts since this started, almost appear to be non-existent. I've never had this kind of issue with Cox before, and being a long time customer, one just doesn't expect this to happen. But one doesn't expect a quick fix to the situation either. 

I've followed the steps in resetting, rebooting, DNS changing, etc. Just to see if I can round out the source of the problem. With & without the use of my router. And I still get the same overall results. So I've done just about everything one may think to ask of me, before it is asked. Any encouragement at this point, would be helpful.

Former Moderator

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7.1K Messages

Could you go to http://192.168.100.1 and post the signal statistics and modem logs?  There may be something in there that helps us understand better what is going on.

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Sure thing.  This is all I could find, in the link given to me from you.

 RF Parameters
Downstream
  Freq/Power: 699.000 MHz -3 dBmV  
  Signal to Noise Ratio:  36 dB  
  Modulation: QAM256  

Upstream
  Freq/Power: 22.200 MHz 49 dBmV  
  Channel Type: Mixed (TDMA and ATDMA)  
  Symbol Rate: 2560 kSym/sec  
  Modulation: QAM64  

 Status
System Uptime: 1 days 13h:18m:28s
Computers Detected: 1
CM Status: Telephony-AC Power Iso OFF Reg Complete
Time and Date: THU FEB 07 10:51:51 2013

 Interface Parameters
Interface Name Provisioned State Speed MAC address
LAN Enabled UP 100 (Full) 00-15-CF-D2-53-3E
CABLE Enabled UP ---- 00-15-CF-D2-53-3F
USB Enabled DOWN 12 00-15-CF-D2-53-41
MTA passWithWarnings UP ---- 00-15-CF-D2-53-40

 CM Hardware Information
System: ARRIS DOCSIS 2.0 / PacketCable 1.0 Touchstone Telephony Modem HW_REV: 04
VENDOR: Arris Interactive, L.L.C.
BOOTR: 6.23
SW_REV: 6.1.120.MAXF861
MODEL: TM602G
Product Type: 00000006 010a3be2
Product Release: 00000004
Flash Part: MX29LV320BTC
Download Revision: 2
Firmware Revision: 6.1.120.MAXF861
Serial Number: 97CBNE8BS438640
Battery Charger FW Rev: 07.30

 MTA Hardware Information
Mta Serial Number 97CBNE8BS438640
Mta Type Identifier pktc1.5:05220101010201020901010B0A010305060708090A0B0C0C01000D010110010912020007

DOCSIS(CM) Events
Date Time Event ID Event Level Description
1/10/2013 10:51 20000300 3 Ranging Request Retries exhausted
1/10/2013 10:51 20000200 3 No Ranging Response received - T3 time-out
1/10/2013 10:51 20000300 3 Ranging Request Retries exhausted
1/10/2013 10:52 20000200 3 No Ranging Response received - T3 time-out
1/10/2013 10:52 20000300 3 Ranging Request Retries exhausted
1/10/2013 10:52 13000100 3 DHCP FAILED - Discover sent, no offer received
1/10/2013 10:56 20000200 3 No Ranging Response received - T3 time-out
1/10/2013 10:56 20000300 3 Ranging Request Retries exhausted
1/10/2013 10:57 20000200 3 No Ranging Response received - T3 time-out
1/10/2013 10:57 20000300 3 Ranging Request Retries exhausted
1/10/2013 10:59 20000200 3 No Ranging Response received - T3 time-out
1/10/2013 10:59 20000300 3 Ranging Request Retries exhausted
1/10/2013 11:00 20000200 3 No Ranging Response received - T3 time-out
1/10/2013 11:00 20000300 3 Ranging Request Retries exhausted
2/3/2013 18:17 20000200 3 No Ranging Response received - T3 time-out
2/5/2013 21:33 1040100 6 TLV-11 - unrecognized OID
2/6/2013 9:33 8010300 5 DHCP RENEW WARNING - Field invalid in response
2/6/2013 21:33 8010100 4 DHCP RENEW sent - No response for IPv4
2/7/2013 2:03 8010300 5 DHCP RENEW WARNING - Field invalid in response
2/7/2013 10:19 20000200 3 No Ranging Response received - T3 time-out

 PACKETCABLE(MTA) Events
Date Time Event Level Enterprise Event ID Description MAC Address Endpoint Name
2/5/2013 21:33 5 4115 16 MTA TFTP: Successful 00:15:CF:D2:53:40 mta0015cfd25340.mm.br.br.cox.net/174.64.54.203
2/5/2013 21:33 5 4115 26 MTA PROV: Successful! 00:15:CF:D2:53:40 mta0015cfd25340.mm.br.br.cox.net/174.64.54.203
2/5/2013 21:33 5 4115 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 00:15:CF:D2:53:40 AALN/1:mta0015cfd25340.mm.br.br.cox.net/174.64.54.203
2/5/2013 21:33 5 4115 14 Power Supply Telemetry Log - TELEMETRY NORMAL 00:15:CF:D2:53:40 mta0015cfd25340.mm.br.br.cox.net/174.64.54.203
2/5/2013 23:16 5 4115 14 Power Supply Telemetry Log - BATTERY TEST IN PROGRESS 00:15:CF:D2:53:40 mta0015cfd25340.mm.br.br.cox.net/174.64.54.203
2/6/2013 6:56 5 4115 14 Power Supply Telemetry Log - AC FAIL 00:15:CF:D2:53:40 mta0015cfd25340.mm.br.br.cox.net/174.64.54.203
2/6/2013 6:56 2 4115 65529 Power Supply Telemetry Alarm - AC FAIL 00:15:CF:D2:53:40 mta0015cfd25340.mm.br.br.cox.net/174.64.54.203
2/6/2013 6:57 5 4115 14 Power Supply Telemetry Log - BATTERY TEST IN PROGRESS 00:15:CF:D2:53:40 mta0015cfd25340.mm.br.br.cox.net/174.64.54.203
2/6/2013 6:57 5 4115 65529 Power Supply Telemetry Alarm - AC FAIL- Cleared 00:15:CF:D2:53:40 mta0015cfd25340.mm.br.br.cox.net/174.64.54.203
2/6/2013 22:27 5 4115 14 Power Supply Telemetry Log - TELEMETRY NORMAL 00:15:CF:D2:53:40 mta0015cfd25340.mm.br.br.cox.net/174.64.54.203

There wasn't many options I could see, and these are the only logs I could find. I'm pretty sure it's just a minor hiccup somewhere. I hope this information was helpful.

Former Moderator

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7.1K Messages

The number of T3 events you have there suggests an upstream problem, probably noise ingress somewhere.  I would try bypassing any coax spliters you can and ensure that all your coax cabling and connectors are in good shape.  It may be beneficial to have a technician come out and troubleshoot further should all that be in order.

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Here's the thing about that: the only coax spliter that was ever used, was the one installed by the technician, during the time I had digital cable with cox. It's been almost 2 years since I had cable (since I am no longer home long enough to watch it. I use Netflix & Hulu for more movie watching than cable, mind you). So the only one that is there, is the one that was put on the outside of my home. 

During that time period there was no more cable, I've never had an issue like this before. So it could be an upstream problem as you said.

Former Moderator

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7.1K Messages

It could also be an equipment issue, all the more reason that it may be time to have a technician come out and look.