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New Contributor
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incoming calls ok outgoing calls are a no go
We had a power outage in our area on Tuesday 7/28/2015. The power was quickly restored but since then our phone has only been able to receive calls. When we try to use the phone to call out it either says it cannot make the call or it has no dial tone or anything. Any help would be greatly appreciated!!!!!!!!!!
ReneeG
Former Moderator
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Hi ekelly,
We'd like to help. What happens when you pick up the phone? Are you able to get a dial tone or is it a busy tone? Is there a modem that is connected to your phone line? If so, there is a reset button located on the back of the modem. I recommend pressing and holding in the reset button on the back of the modem for about 5 seconds and release it. You will need something small like a paper clip or a toothpick in order to press the button. Once you press the button, the lights on the modem will reset. Please allow 3-5 minutes for the modem to reload. Once the all the lights on the modem turns solid, including the Telephone 1 light, test the phone to see if you're able to place outgoing calls.
If this doesn't help, please send us an email to cox.help@cox.com with your full service address so that we can further investigate this issue.
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