K32's profile

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5 Messages

Thursday, July 17th, 2014

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In order to get bonus pak, is any other pak sufficient?

Back in May, I attempted to lower my increasing bill by giving up a couple paks.

I wanted the Bonus pak specifically.  In order to get this, I thought I only needed to get another pak.

I requested to keep the Movie Pak (it was $8/mo instead of the $10 each that the other two were), thereby getting the bonus pak.  Right?

What I got:

"I was not able to remove the Sports and Information Pak and Variety Pak, because  these two service is not from the same package, I was only able to remove Sports and Information Pak with Movie Pak"

which left me with Variety Pak and Bonus Pak.  Having Bonus Pak--good.  Having Variety Pak--ok, I guess, but not what I asked for.

Can someone explain what this means?  Why couldn't I just get Movie Pak and Bonus Pak?

Thanks.

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1.8K Messages

11 years ago

Hi, this is not the best avenue for your particular issue. The Cox Support Forums are for customers to discuss technical topics related to Cox services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @coxhelp, visit us on Facebook, or at cox.help@cox.com

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