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New Contributor
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How do I monitor the duration of my out going calls on my restricted cox digital phone service
The Phone Call Log shows what time, date, who I called but does NOT TELL ME THE DURATION OF THE PHONE CALLS.
SINCE I AM RESTRICTED FOR A HALF HOUR OF CALLS A MONTH, I REALLY NEED TO KNOW THE DURATION.
I already had problems being overcharged and if I GO OVER THE HALF HOUR LIMIT A MONTH, THEY CHARGE ME .50 A MINUTE.
IT IS NOT FAIR TO THE CUSTOMER SO THEY CAN PROVE THEY WERE NOT OVER THE LIMIT BECAUSE IT PURPOSELY FAILS TO SHOW YOU THE DURATION OF ALL CALLS GOING OUT.
I NEED HELP WITH THIS REALLY BAD. THEN THEY CHARGED ME MORE PHONE USAGE FEES UNDER ANOTHER USAGE FEE, WHICH I AM BEING CHARGED MORE THAN DOUBLE.
DustinP
Moderator
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I can understand your concern for wanting to know the duration of the call to monitor your usage. Our billing statements show duration of call length, but only after the bill is processed, but that wouldn't help you to actively monitor your usage. Do you have Caller ID and a phone that has an LCD screen to view caller info? This is a feature available to some phones in the market that have an LCD screen.
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Tecknowhelp
Valued Contributor II
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Could you explain how your restricted to half hour calls? Do you mean long distance calls?
Also, easy on the caps. It does not serve a purpose if you capitalize every word in a sentence. It's like highlighting a entire book.
Last, why do people add non related tags? This has nothing to do with a power outage.
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