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Andrewvmail

New Contributor

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3 Messages

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Help! Can't find PPV on my basic cable (no box)

unable to find PPV channel. I have no box, it's starter package cable. Paid $90 for a fight I can't watch!

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Domino

Valued Contributor III

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2.8K Messages

That's like the vegan who ordered the $100 steak dinner.

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StephanieA

Former Moderator

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1.9K Messages

Hi Andrewvmail,

PPV purchases can only be ordered on a cable receiver. You will not be able to see the fight on a direct to set connection. Our billing system should not allow the purchase without Advanced TV services on the account. I can review the account to see what happened. Please email me with the account details, the name on the account, the Cox PIN or last four of the SSN, and a link to this post.

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Andrewvmail

New Contributor

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3 Messages

Domino said:

That's like the vegan who ordered the $100 steak dinner.

lol

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Andrewvmail

New Contributor

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3 Messages

StephanieA said:
Hi Andrewvmail,

PPV purchases can only be ordered on a cable receiver. You will not be able to see the fight on a direct to set connection. Our billing system should not allow the purchase without Advanced TV services on the account. I can review the account to see what happened. Please email me with the account details, the name on the account, the Cox PIN or last four of the SSN, and a link to this post.

Hi Stephanie, How do I email you? I received an automated email from COX on this forum post, and replied to that, but haven't received any response. I didn't suspect you want me to leave that information here? I wouldn't think so. Please advise. Thank you, Andrew

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ChrisL

Former Moderator

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7.1K Messages

@Andrewvmail

It appears Stephanie may have forgotten to include the email address.  We can be reached at cox.help@cox.com

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