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psugarthman

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HDhomerun Prime Cablecard - Card Validation none

This has been going on for over a year... I have been calling for help, I have had a technician come to my house with no idea how to work with a cable card, and I have gone to the cox store at least 3 times.  I have still yet to find somebody that can get my HDhomerun to work.  Today I called again and finally got somebody to at least get the tuning adapter (resolver) to work.  I can now get about 20 channels that are open air, not my the paid channels that I should be getting.  I looks like the only thing left that does not seem to be working is the Card Validation.  It says none.  Is there somebody out there from Cox that knows how to handle the HDhomerun?  Please Help.

Card Authentication success
Card OOB Lock success
Card Validation none
Tuning Resolver ready

CableCARD ID: 000-061-631-617-0
Host ID: 064-320-215-457-8
Data: 164-416-372-42

19700101-00:00:00 System: reset reason = power on
19700101-00:00:00 CableCARD: USB device 07B2:6002 connected
19700101-00:00:00 CableCARD: Tuning Resolver connected
19700101-00:00:01 CableCARD: M-CARD inserted
19700101-00:00:02 CableCARD: Tuning Resolver downstream status: success
19700101-00:00:02 CableCARD: Tuning Resolver upstream status: success
19700101-00:00:02 CableCARD: Tuning Resolver authentication status: success
19700101-00:00:02 CableCARD: Tuning Resolver operational status: ready
19700101-00:00:03 System: network link 1000f
19700101-00:00:04 System: ip address obtained: 192.168.1.141 / 255.255.255.0
19700101-00:00:04 CableCARD: Motorola card (0000:0625)
19700101-00:00:04 CableCARD: authentication status: authentication in progress
19700101-00:00:04 CableCARD: authentication status: authentication success, validation needed
19700101-00:00:33 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:33 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:33 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:34 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:34 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:34 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:35 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:35 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:37 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:38 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:38 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:41 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:48 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:48 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:49 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:49 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:51 CableCARD: message: /get_cc_url?CableCARD///cp/auth
19700101-00:00:51 CableCARD: cci authentication error (cchost_copy_protection:1212)
19700101-00:00:51 System: network link down
19700101-00:00:51 System: ip address expired
20140913-14:32:44 CableCARD: time changed from Thu Jan 01 00:00:57 1970 to Sat Sep 13 14:32:44 2014
20140913-14:32:54 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:32:55 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:32:56 System: network link 100f
20140913-14:32:58 System: ip address obtained: 192.168.1.141 / 255.255.255.0
20140913-14:32:59 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:33:28 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:33:30 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:33:44 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:33:46 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:35:06 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:35:22 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:35:37 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:39:51 CableCARD: authentication status: authentication in progress
20140913-14:40:00 CableCARD: authentication status: authentication success, validation needed
20140913-14:40:00 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:41:53 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:41:53 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:41:53 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:41:54 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:41:54 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:41:55 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:41:55 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:41:56 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:41:57 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:41:58 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:41:58 CableCARD: cci authentication error (cchost_copy_protection:1212)
20140913-14:41:59 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:42:01 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:42:08 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:42:09 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:42:09 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:42:09 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:42:12 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:42:26 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:42:28 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:42:32 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:43:02 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:43:04 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:43:19 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:43:19 CableCARD: cci authentication error (cchost_copy_protection:1212)
20140913-14:43:20 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:44:40 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:44:55 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:45:10 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:48:25 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:55:44 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:55:45 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:55:45 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:55:45 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:55:45 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:55:46 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:55:47 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:55:47 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:55:48 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:55:49 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:55:49 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:55:52 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:55:58 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:55:59 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:56:00 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:56:00 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:56:01 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:56:18 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:56:20 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:56:24 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:56:53 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:56:55 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:57:08 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:57:10 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:58:30 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:58:45 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-14:59:00 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:02:18 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:03:20 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:33)
20140913-15:03:28 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:05:32 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:06:12 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:06:51 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:10:53 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:10:55 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:10:56 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:10:57 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:10:59 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:11:00 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:11:01 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:11:03 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:11:04 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:11:05 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:11:06 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:11:07 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:11:08 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:11:10 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:11:11 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:11:13 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:11:14 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:11:16 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:12:55 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:12:55 CableCARD: cci authentication error (cchost_copy_protection:1212)
20140913-15:13:06 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:13:07 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:13:08 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:13:10 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:13:12 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:13:13 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20140913-15:25:59 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:33)
20140913-15:26:04 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:33)
20140913-15:26:04 CableCARD: message: Timeout requesting channel. Please try again later.
20140913-15:26:09 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:33)
20140913-15:26:14 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:33)
20140913-15:26:14 CableCARD: message: Timeout requesting channel. Please try again later.
20140913-15:26:14 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:26:24 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:26:34 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:26:44 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:26:54 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:27:04 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:27:14 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:27:24 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:27:34 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:27:46 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:27:55 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:28:05 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:28:15 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:28:25 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:28:35 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:28:45 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:28:55 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:29:05 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:29:15 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:29:25 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:29:35 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:29:45 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:29:55 CableCARD: message: Error requesting channel. Please try again later.
20140913-15:30:43 CableCARD: Tuner0: vchannel 3205 (93MHz-5) access = subscribed
20140913-15:30:58 CableCARD: Tuner0: vchannel 3207 (93MHz-7) access = subscribed

Discussions

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Updated 

6.1K

5

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0

D

Dina

Contributor III

 • 

394 Messages

Psugarthman, I want to look into this further. What model number is you HDhomerun? 

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P

psugarthman

New Contributor

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3 Messages

HDHR3-CC

0

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S

spamuser

+4 more

New Contributor

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72 Messages

Still having issues? I don't work for Cox, but I have the Dual Cable card rack mount HDHR, and they finally got it working...i've had a tech, and 8 phone calls...and now it magically works. 

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P

psugarthman

New Contributor

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3 Messages

I have not gotten a reply back from Cox as of yet.  I checked it the other day and still nothing, but have not checked it the last couple days.  I am about ready to give up and get Dish with the Hopper for my network.  This has gone on too long.

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B

Becky

+2 more

Moderator

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4.3K Messages

Hi Psugarthman,

I apologize that this has been going on so long! I'd like to see what our technicians have already done and ensure that the card is paired correctly on our end. There are slight differences in the CableCARD setup process based on what Cox market you are located in, so we also need account information.

Please email your original post to Cox.Help@cox.com along with your full address. Also, please reference your Forums User ID so we can connect your email to this post. We will update this thread once we figure out what the problem is and how to fix it!

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