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New Contributor III
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HD TV Channels problem
Is Cox having problems with the HD WEAR Channel 1003 and WALA Channel 1010 in Pensacola? Both channels are saying temporarily unavailable on my cable box. They have been out for several days. The SD channels are working fine. I reset the cable box, and changed the cable from the outlet to the cable box, it did not fix the problem.
DustinP
Moderator
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There was an outage declared for Channels 1003 and 1010 in the Pensacola area, but was cleared on 5/24/17. Are you seeing the Temporarily Off Air Message on all TVs in the home? If only on one, please share the Model of the receiver.
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CraigP
New Contributor III
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I only have one HD cable box, so it is only on that box. It is the Scientific Atlanta Explorer HDC4240
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MarkM1
Former Moderator
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Hello CraigP,
We would like to try a different box hit to see if that corrects the issue with the channels. This will have your TV down for about 15 minutes. When would be a good time to do this for you?
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CraigP
New Contributor III
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Now or at any time. Let me know if I need to power off the cable box, if not, go ahead and send the signal. Thanks!
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CraigP
New Contributor III
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And now I noticed I have also lost Channel 1047 HDENT
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DeeJ1
Former Moderator
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Hello CraigP,
Are you getting the same temporary off unavailable message on channel 1047?
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CraigP
New Contributor III
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Yes, I am getting the same message.
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CraigP
New Contributor III
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Feel free to reset or try any other troubleshooting at your earliest convenience.
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LindseyB
Former Moderator
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CraigP , I have sent a signal to your device. Please allow 10 minutes for your box and guide to completely reload. Thank you.
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CraigP
New Contributor III
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It seems like the cable box is done resetting. Still getting the same message on those three channels, 1003, 1010, and 1047. All other HD Channels are working properly.
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DeeJ1
Former Moderator
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Hello CraigP,
I can put in a ticket for the HD channels that are not working. The SD channels are still working properly correct?
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CraigP
New Contributor III
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Yes, the SD Channels 3, 10, 47 are working properly.
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DeeJ1
Former Moderator
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Hello CraigP,
Thank you, I'm submitting feedback for the HD channels now.
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CraigP
New Contributor III
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Thank you. Please inform me if there's any action needed on my part, exchanging the receiver, etc.
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StephanieS
Moderator
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At this point we just need to wait. If those HD channels come back up, please reach back out here if you don't see the channels within a few days. Thanks!
Cox Support Forums Moderator
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