HD HomeRun Prime Issues

I have an HD Homerun Prime, I have a weird issue and I cant seem to get any help.  When I scan for channels this I all that I get.

Each channel shows cox preview channel 1…

  Conditional Access
UnitAddress: 000-00876-30705-155
Encryption: DES
EMM CSN: 0xA5/A6 unknown
Con: Yes EBCP: Yes Val: V 0x15
ActivePrg:  <0> 
PMTCMD:Q Prg:21047  ECM:0x1012
LTSID: 000    TSIndex: 0
SvcID:0xFFFFFFFF   Svc:0 Enc:ENC
CP: Disabled  CA Reply: 0x71 R
Auth: ? CCI: 0x00 ? Epoch: 0x00

Component PIDS in Hex:
 101A 1013 

      CableCARD(tm) Status

Man: Motorola Uptime: 0000 00:22
HW: 0554050003  Boot:  04.01
FW* 06.25 - --/--/-- --:--:-- 
FW  --.-- - --/--/-- --:--:-- 
Unit Address: 0x0005392371
            000-00876-30705-155

DL State:  IDLE 
Left: 0 Rcvd: 0 Rate: 0
Last Error: NONE
REPORTBACK

       Network Setup

OOB Mode:  OOB  GTC:  OOB
2-Way:  Unknown 
Rx RF Freq: 75.25-NT  LKC: 75.25N
Tx RF Freq: ---.--  Power: --
RF-OOB Status:  IDLE
EMM ID/PID:  1/0x1503
VCTID: 10  OOB Msgs:  5977
  VCT: 264 OOB-rate: 2
  NIT: 134   XAIT: 0
  NTT: 286   CVT: 0
  STT: 22   EAS: 0
Full Tx:  0 Full Rx: 0  
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In order to start cable service
for this device, please contact
your cable provider
        1-877-820-8202

CableCARD ID: 000-087-630-705-9
Host ID: 064-320-784-851-3
Data: 401-412-450-49

UnitAddress: 000-00876-30705-155
Card S/N: MA1348ERZ931
eCM MAC: Unknown
Host MAC: 00:18:DD:31:EC:9D
Host Type: One-way
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    Interactive (Aloha) Info

IP Address:  0.0.0.0
UPM Address:  0x000000
DSP ID:  0x0000
USP ID:  0x0000
DSP:  Unconfigured
USP:  No Message To Send
Signon Status:  Unknown 
Ack Timeout:  0 msec
Cell Abort Count:  0 (max = 0)
MAC Abort Count:  0 (max = 0)



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      MCARD CANH Status 1

CANH Status:  Idle

CANH Protocol Version
MCARD: -- CANH: --

IPPV Protocol Version
MCARD: -- CANH: --

OOB ID: Received

CANH SAS Msgs Rcvd: -- Sent: --
IPPV SAS Msgs Rcvd: -- Sent: --
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MTR-700 GENERAL STATUS

Platform ID: 0x0160
Family ID: 0x001c
Model ID: 0x02bc

UNIT ADDRESS:
000-00730-88246-215

NETWORK ADDRESS:
000-00000-00001-026

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MTR-700 DOWNSTREAM STATUS

OOB FREQ: 75.250 MHz
 CARRIER LOCK: YES
 SNR 24 dB GOOD
 DATA: YES
 HUNT MODE: NONE

INBAND FREQ: 741.000 MHz QAM256
 CARRIER LOCK: YES
 SNR 36 dB GOOD
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MTR-700 CODE MODULES

PLATFORM VERSION: 01.40
PLATFORM BUILT: Sep 10 2014 15:22:26
OBJECT   VERSION   STATUS   ID

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MTR-700 UPSTREAM MODEM

STATUS: ENABLED_IDLE
FREQUENCY: 10.400 MHz
REQ LEVEL: 044 dBmV
ACTUAL LEVEL: 045 dBmV
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MTR-700 INTERACTIVE INFO

IP ADDRESS:010.114.015.253
MODEM ADDRESS:378050
UPSTEAM ID:0x2EEC
DOWNSTREAM ID:0x0019
STATE:RUNNING
MAC ABORT CNTR:0000

SOCKET PORT STATE:
01 READY
02 UNUSED
03 UNUSED
04 UNUSED
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MTR-700 SWITCHED DIGITAL VIDEO STATUS

STATUS:  Active
PRI SVR:  172.021.122.100:22410
SEC SVR:  000.000.000.000:22410
DSC SVR:  001.001.001.001:22410
MODE:  FREQ
MOT EXT:  CACHE SIZE=0
CONFIG: VER:  54 QAMS:  19
CHANNELS:  Sw-231
CAROUSEL:  VER:  30  CNT:  98
LAST ERR:  00/00/00 00:00:00
LAST ERR CODE:  NONE
SERVICE GROUP:  42002
OOB CONFIG MSG:  28 MIN, ACTIVE CHAN LIST MSG:  0 MIN

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MTR-700 FAULT REPORT

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