Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Frequent "Loading...Please Wait." messages after midnight
On Demand is not loading after midnight. This does not appear to be a Contour or in-home equipment problem since I have two boxes and the problem persists on both of those boxes. A "Loading...Please Wait" message continues to appear until timing out. This sometimes goes on until the morning hours, most likely after a shift change.
The problem has been happening intermittently since the start of the contract but only after midnight and is progressively increasing in frequency. It's like no one is monitoring the system at the night.
DerrickW
Valued Contributor
•
There seem to be some intermittent issues with the signal. Because it is happening on both boxes, doesn't really sound like an equipment issue. Can you send us an email with your account information to cox.help@cox.com? We can check the signal levels and also reset the box from here to see if it will help.
0
0