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easier

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Frequent dropped internet connection

For the past 45 days or so I've been experiencing frequent dropped connections. Tonight I was playing a mmorpg for a few hours. At 8:00 pm, 9:00 pm, 10:00 pm and 11:00 pm my internet connection was lost. Each time it happens the duration is about 5 seconds and then my internet connection is restored. As mentioned above, this has been occurring for around 45 days. It is only noticed when gaming because of the brevity of the lost connection, i.e. when going through email or reading a blog it wouldn't be as noticeable. Any ideas as to why this is happening?

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EdwardH

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When the connection drops are you seeing the modem itself reset or the status on the computer's connection change? Or is it just the game that hangs up while everything else still connects?
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easier

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EdwardH said:
When the connection drops are you seeing the modem itself reset or the status on the computer's connection change? Or is it just the game that hangs up while everything else still connects?
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When the connection drops, I have no visual on the modem. On the computer, I see an indicator that I've lost the internet connection in the system tray internet access icon. I will lose connection to the game and anything else that uses an internet connection, such as Yahoo messenger or Outlook (if I happen to be in the process of sending or receiving email during those five seconds of lost connection).

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easier

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TiffanyR said:
Hello Easier, 

Do you make a wired or wireless connection? If you make a wireless connection, can you try to connect directly to the modem and see if the issue continues. Let us know the results.



I use a wireless connection. It is inconvenient to use a wired connection, but I will give it a try. The inconvenience lies in the fact that the internet disconnects are unpredictable and very brief, so unless I am gaming or happen to be sending an email during those 5 seconds, the disconnect goes unnoticed. Perhaps you could do some work on your end as well by checking things on specific dates and times? Here is a list of the disconnects I noticed in the past month (the operative word being "noticed"): 3/15 7:21 pm 8:42 pm 9:42 pm 3/18 9:25 am 3/19 2:17 am 3:17 am 3/26 8:24 am 3/27 9:40 am 4/5 9:00 am 4/7 11:38 am 4/8 9:31 am 4/9 12:56 am 4/9 10:12 am 4/11 8:00 pm 9:00 pm 10:00 pm 11:00 pm

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DerrickW

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easier,

We can take a look at the modem history and see what may be causing the disconnects.  Can you please email us the account information, send to cox.help@cox.com?  We'll take a look at the signal levels also, to see if there are any issues there.  Connecting a PC with the ethernet cable lets us know if internet signal is still coming through to the modem & router.  Do you have separate devices or an all-in-one?

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