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New Contributor
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EXTREME Slowdown 5:00 PM-7:30 PM
Every day at 5:00-6:00 PM, I get a slowdown on my upload that lasts around an hour and a half. I live in northern San Diego county. I read online that it could be the system being bogged down by heavy traffic, but it happens throughout the weekend as well and this is the only cable ISP I've had this problem with. I just want a definite answer on if it's just that the area hasn't been updated to handle the load or what.
I'm on a wired connection directly into the modem.
This is most noticeable when gaming, but my streaming(Netflix, Youtube, etc.) seems to be unaffected. When running a speedtest during the lag it shows full download speed at around what I usually have when there are no issues, but an extreme slowdown to upload speed.
Thanks for your input.
Tecknowhelp
Valued Contributor II
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What speed test are you doing? What are the results exactly?
Also, what modem do you have?
Last, what games? Can you post a tracert to one of the servers at the time of the problem?
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Burnt
New Contributor
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I get complete outages that begin somewhere between 11:00 and 11:30PM EST - always. These outages can be intermittent or complete disconnects from hour hour to several hours. Cox technical support claims that are no known outages in my area. I could explain everything done on my end (e.g., direct connect, new modem, tests, etc.), but the problem is with Cox. What every maintenance or upgrades they are doing, they are not telling the Tech Support personnel at their tech support call center. So frustrating when they insinuate it's your (our / my) end and the time this occurs is always the same, which clearly points to Cox doing something.
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