Sherrilynn036's profile

Sherrilynn036

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Epix and Encore on demand

I recently removed Starz and HBO from my channel line up, but kept the Variety Pak which had encore and epix. I can no longer find Epix and Encore in the On Demand listings.  No one at Cox support seems to be able to tell me why it's not there anymore. Has anyone else had this problem or knows the answer?

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Sherrilynn036

New Contributor

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3 Messages

Ooops, I mean I kept the Movie Pak, not the Variety Pak. 

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MichaelJ

Moderator

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Hi Sherrilynn036, Encore and Epix are located under the Movie Pak. We can check your account, email your complete home address. along with your name as it appears on the account and your Cox PIN: cox.help@cox.com

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Sherrilynn036

New Contributor

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Hi Michael, thanks. Yes I corrected myself and said it was Movie Pak. I do have the movie pak on my bundle however, I am unable to access the movies for expix and encore On Demand. I have spoken with numerous people at Customer Service as well as had a tech come to my home to make sure my signal and box were ok.  Yet as of today, there is still no answer as to why I am unable to get those movie channels On Demand. BTW...I even asked that the problem be escalated. Again, no solution. 

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StephanieA

Former Moderator

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What folders do you see on the first screen of OnDemand?

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