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New Contributor
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Email via Outlook and Droid Stopped Working
My primary email addresses recently stopped working in Outlook and on my Droid phone. I have a few other Cox emails that continue working fine. All settings are exactly the same for each email. I've tried customer service, but all they do is reset my password and tell me that will fix it. Nothing is working. I can access my primary email through Cox Webmail with no problem, but I need access to it in Outlook and my phone. Is anyone else experiencing this?
MichaelJ
Moderator
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gsgkpowell
New Contributor
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I'm seeing the same issue with my outlook. I have reset my email, deleted then reinstalled, checked and recheck and nothing is working. It keeps telling me the imap server's password and login are incorrect but they are correct. I checked my kindle and ipad and can no longer access cox email from them either. something is up with the cox imap server.
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DerrickW
Valued Contributor
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Are you only having trouble with IMAP only, does POP have the same issues? Does your username and password information work for Webmail?
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gsgkpowell
New Contributor
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I've tried both. I also tried just pulling up webmail up on my phone browser, it worked last night but now today, it won't recognize my username or password. I also tried my son's cox email and his is no longer pulling up on my phone either. I am beginning to think it may be a phone issue.
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mels
Contributor
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Having similar issues. Duplicate copies of email are being received in Outlook on desktop PC set up as POP. No email being received on android phone set up as IMAP. No new messages appear in mail account on cox.net. All mail accounts were working fine yesterday. Problem started last night or early this morning. This is definitely not a device issue.
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DerrickW
Valued Contributor
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That seems odd, does it work if you try to login on the computer? Have you attempted a password reset to see if that would make a difference?
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DerrickW
Valued Contributor
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That does seem odd, are there unread messages in the Inbox?
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mels
Contributor
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The POP account via Outlook seems to be working okay now -- only one email received at a time. The IMAP account on my phone is also now receiving messages. However, as soon as I read the message, it disappears from my inbox. The inbox won't show any history of messages regardless of what setting changes I make.
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DerrickW
Valued Contributor
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In Outlook, do you have the setting enabled to "Leave a copy of message on the server" because it sounds like the messages are being downloaded into Outlook. That may explain why they are disappearing if that option is not enabled.
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mels
Contributor
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DerrickW
Valued Contributor
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Thanks for the screenshot, if you login to Webmail do you see your email messages?
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AllenP
+4 more
Valued Contributor
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One thing I see from your screenshot is you are using incoming port 110. Port 110 is for non-encrypted POP3, you want port 995 and SSL enabled. See here for servers & ports. Outgoing port 465 with SSL should work, if you have problems, try port 587 with TLS. HTH.
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mels
Contributor
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Derrick -- I see only unread messages in Webmail. Once I read them on apparently any device, they are no longer displayed in Webmail. This is the same issue I have with the IMAP account on my phone. And my pop account via Outlook is once again receiving duplicate messages. It's not every message, but probably 6 or 8 duplicated today. This happened today both on my home account (cox.net address) and my work account (coxinet.net address).
Allen -- thanks for the port info.
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ChrisL
Former Moderator
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Using POP in Outlook will clean out the webmail inbox with the exception of what is told to be left on the server. Note too that POP will not synchronize with any changes such as read status. If you want a consistent view of your email on all devices I would suggest setting up all devices including Outlook to use IMAP.
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mels
Contributor
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Thanks Chris. I've been using POP on my desktop and IMAP on my phone for the past 3+ years without issue. I find it much easier to organize folders and archive using the POP account. And since I only need access to recent messages on my phone, IMAP works just fine. Has there been some server side change in the past 72 hours that would have caused my set up to function differently. My POP setting has always been to leave messages on the server for 2 weeks. Webmail has been ignoring that setting the since Sunday and now removes messages as soon as they are read. I have rechecked all settings on all devices and see nothing on my end that would cause this.
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