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Suellen74

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DVR space limits

With the recent software updates, both my DVRs had issues with space, going from 60% to 100% full. in the process, several shows were deleted. one DVR responded to a couple of reboots but the other is still messed up. ie, 25 hour-length shows are 72% full and then, when one show is deleted, the percent full goes UP to 80% full. First, how do i solve the problem, because it is not possible to record too many shows without dropping others? Sedon, is this a designed defect, ie to force people to upgrade equipment or switch to Contour? Finally, if the answer is yes, please change hardware, then is there a way to transfer the shows recorded to the new equipment?

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Allan

Moderator

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2.4K Messages

Hello Suellen74,

If power cycling the box does not fix that issue, then the box will need to be replaced. The cable boxes are no designed to brake during any software updates and we would never force you to upgrade to a service that you may not be interested in. At this time, there is no way to transfer the recorded programs to a different dvr box. 

Thanks,

Allan - Cox Support Forums Moderator

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Suellen74

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I replaced the DVR and now the DVR has 11 hour-long shows but is showing 45% full. so the space issue still exists. Again, it appears that Cox is trying to force people to Contour. If there is nothing more that can be done, then my only option is to cancel my service.

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Domino

Valued Contributor III

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Suellen74 said:
I replaced the DVR and now the DVR has 11 hour-long shows but is showing 45% full. so the space issue still exists. Again, it appears that Cox is trying to force people to Contour. If there is nothing more that can be done, then my only option is to cancel my service.

You haven't given us the model of the DVR, or the size of its HDD. At roughly 7GB per hour of HD programming, 11 hours of HD programming would consume about 77 GB of HDD space, or 45%-50% of a 160GB HDD. Many of Cox's older DVRs have HDDs that small.

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