llihj's profile

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DVR Remote Recording and On Demand Error

I tried to set my DVR to record "CSI" on Ch 1008 for Sunday night (9/27) remotely using the on-line channel guide service. Multiple times on Saturday and Sunday, I kept getting the response "Sorry, this service is currently unavailable at this time, try later". I was unable to record the show. On Monday, I tried accessing On Demand on Ch 1001 over several hours. It would say "Loading", then "Sorry, this service is currently unavailable at this time, try in 15 minutes. If this message continues, call Support". Three Questions: 1. What is going on with your remote DVR scheduling service. and why was it unavailable? 2. Why was On Demand not available Monday night? 3. Is the 9/27 finale episode of "CSI" available on On Demand?

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Hi llihj,

I was able to find CSI available on OnDemand at this time. We will need to trouble shoot the other issues going on with your service. How many DVRs do you have? What models are they? Is the cable straight from the wall to the receiver or is there a splitter?